Senior Operations Engineer

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Brightspeed has an exciting opportunity for a Senior Operations Engineer to join our growing team! As the Senior Operations Engineer you will provide 24/7/365 Tier 3 technical support for critical facility infrastructure, ensuring operational stability, efficiency, and cost‑effective performance. This includes advanced troubleshooting and oversight of AC and DC power systems, UPS and battery plants, generators, ATS/STS systems, grounding, and building infrastructure across core sites.

As a Senior Operations Engineer your responsibilities will include:

• Delivering Tier 3 technical support to field technicians and management, stabilizing emergency situations and reducing reliance on external vendors
• Maintaining core site readiness by identifying, documenting, and prioritizing infrastructure deficiencies; escalating jeopardy conditions to leadership
• Evaluating and identifying end of life or at risk critical infrastructure and collaborating with planning teams to initiate replacement processes
• Serving as a subject matter expert on cross functional projects, providing technical guidance and problem solving support
• Supporting disaster recovery efforts for facilities and critical infrastructure systems
• Assisting program managers with preventive maintenance scheduling and execution
• Ensuring business continuity documentation is accurate and up to date for all assigned sites
• Providing Preventive Maintenance Inspection (PMI) and technical troubleshooting training to field technicians
• Managing capacity planning for critical infrastructure across assigned core locations

 

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in related field or equivalent experience
• Minimum of 5 years of hands‑on experience with critical infrastructure, electrical systems, and AC/DC power equipment
• Ability to perform highly complex technical tasks and lead teams, vendors, and contractors on large scale projects
• Strong verbal and written communication skills for conveying technical requirements and expectations
• Positive, solutions oriented approach when working with internal and external partners
• Solid working knowledge of computing and internet technologies

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice