Senior Officer, Relationship Support, Corporate and Business Banking (Fixed Term Contract)

Standard Bank Offshore is the offshore arm of the Standard Bank, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services   offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

PLEASE NOTE:

• This role is not open to relocation.  Only candidates who have residency and right to work in Jersey can be considered.
• This role is a 6-9 month Fixed Term Contract

To provide a first line of support to the Relationship Managers, while ensuring that an exceptional service is delivered at all times producing a favourable client experience and maintaining a high level of integrity and ethical standards, within defined compliance and risk parameters.

Minimum Qualification: 

• Secondary/High school/A levels/Matric

Experience Required :

• 3 - 4 years experience in Business & Commercial Banking
• Broad knowledge of the banking industry gained through having worked in a banking environment, knowledge of business and back office operations. Experience in a Compliance, Risk, Know your Customer (KYC) or a New Business role, with exposure to AML (Anti-Money Laundering), CFT (Countering the Financing of Terrorism) and ABC (Anti-Bribery & Corruption) would be a distinct advantage.

Key Outputs :

• Assist the manager as required to deliver projects to improve the efficiency and effectiveness of the departmental operations.
• Contribute to credit applications and renewals and assist with the credit process including liaising with external parties and the credit risk team.
• Develop a sound understanding of the client’s needs, addressing client’s queries/requests timeously, monitoring their progress to ensure they are resolved/addressed by acting as a liaison between clients and internal departments and providing accurate and timely administrative support to relationship managers, to provide seamless experience to clients, including relationship management of lower value clients as agreed with the Regional Managers.
• Ensure accurate information is loaded onto the Bank’s systems and provided to the Manager or others in the team when need be or upon request.
• Follow all relevant departmental policies, processes, standard operating procedures, service levels and instructions so that work is carried out in a controlled and consistent manner while ensuring compliance with applicable regulations and legislation.

Behavioural Competencies:

• Conveying Self-Confidence
• Embracing Change
• Examining Information
• Inviting Feedback
• Managing Tasks

Technical Competencies:

• Account Opening & Maintenance
• Banking Process & Procedures
• Client Servicing
• Customer Understanding (Business Banking)
• Product Knowledge (Business Banking)