Senior Officer- Loan Maintenance Operations - GBS

FirstAbuDhabiBank

Bangalore, , India permanent

Posted: August 12, 2025

Job Description

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.

FAB GBS India is looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry. 

Job Purpose:

The role is responsible for all requests related to Loan maintenance Mortgage and Home Finance and other retails products and ensuring accurate detailing before inputting the same into the Bank’s system. He/she is responsible for approving all CL, LL & BC requests. Furthermore, complying with approval terms for FAB Head Office, representative offices and international branches in compliance with the approval conditions.

Key Accountabilities:

• Processing as Maker day-to-day transactions and requests (settlement, rescheduling, and loan cancellation) in LMS related to Mortgage, Home Finance and other retail product and send to checker for authorization.
• Ensuring that all required documents attached in LMS are correct and validated by maker.
• Making sure that all required original documents received and validated by team (fund release and DD cancellation).
• Preparing memo for loan rescheduling requests (change of IR, IR suspension, change of EMI amount, change of EMI date, increasing principal outstanding) as per Credit approval.
• Preparing as Maker loan maintenances including loan settlements, car release and other car services in LMS.
• Different types of fees (processing fees, ESF, and VAT) reversals upon approval from Business.
• Checking all the details are correct.
• Sending daily the team’s MIS/productivity on all letter requests.
• Communicating by telephone and email with Direct Sales team and Branches regarding incomplete documentation in order to complete the processing in a timely manner.
• Ensuring rectification of any discrepancies/issues/investigations that arise and action on all request as per agreed TAT and SLA.
• Handling daily assigned tasks without compromising on the risk and service.

Minimum Qualification

• Bachelor’s degree in commerce / finance or equivalent.

Knowledge & Experience:

• 3-5 years’ experience with at least 3 years’ experience in the SME & Personal Banking / CAD function.

Skills:

• Knowledge and use of banking software systems, basic PC skills and common MS applications like Excel and Word.
• Good knowledge of Bank's financial system.
• Very good knowledge of Credit Administration functions.
• Very good knowledge of U.A.E. legal environment & Central Bank regulations.
• Team Player, ability to work under pressure, attention to details.

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