Senior Officer, Business Implementation

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. 

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

As a Business Implementation Senior Officer you will:

• Be responsible for the coordination and preparation of fee proposals, including taking the lead in RFP preparations, for Alternative Investment Funds investing in alternative asset classes e.g. real estate, private equity, debt, and infrastructure.
• Coordinate between various internal and external stakeholders to ensure a smooth onboarding process for clients until handover to the operational teams, including the following team duties:• AML/ KYC analysis, and driving our internal compliance approval process;
• Bank account opening coordination;
• Preparation, and coordinating the review, of service agreements;
• Attend weekly calls with clients, as well as other key stakeholders;
• Coordinating the review of legal documents for the structure setup;
• Actively manage the communication between the client and all stakeholders; and
• Track and perform all regulatory filings during the onboarding phase.

• Overseeing the daily work, coaching of team members and management of the team.
• Contribute to seeking ways to improve collaboration with stakeholders, as well as to improve team processes, in close collaboration with Head of the team.
• Act as a first point of escalation for other internal IQ-EQ stakeholders in case of inefficiencies or blocking points within the internal collaboration, aiming to assure a one-stop solution for clients in the onboarding phase and assist to handle, escalate and resolve client complaints.

What you will bring to the team:

• University Degree in Law or a related degree/ experience.4+ years of experience
• Relevant experience in alternative investment fund industry is a strong asset, or related Luxembourg corporate experience;
• Excellent knowledge of MS Office tools;
• Problem solving, collaborative, client- and team-oriented approach;
• Structured and well organised with strong skills in coordination to get buy-in from others;
• Good inter-personal skills and a strong command of English (any other language would be an asset);
• Experience with working in a global company (including remote teams) and/ or with teams with multi-cultural backgrounds. 

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.