Senior Officer- ATM & CDM Centralized Services

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.

 

We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

Responsible for FAB ATM & CDM Network reconciliation BAU activities, outlining as below

• Handling ATM/CDM reconciliation and settlement cases, by having a systematic and accurate approach for recognizing disputes related to reconciliation of ATM/CDM accounts, balancing the GL accounts, promptly and investigate discrepancies of ATM & CDM Shortage/Overage transactions as per the Reconciliation and Exception Management, Processes and Procedures.
• Responsible for reconciling the General Ledger accounts for prompt identification of funds being exposed to any risk and amounts related to the settlement of the cases.
• To respond/resolve the ATM /CDM channel complaints with the allocated TAT.
• Apply factual and judgmental skills in the decision-making process to settle/escalate issues.
• Adhere to service levels agreed and the escalation matrices defined by each department in order to effectively meet their BAU requirements of the CRM and Central Bank/Chargeback cases.

Policies, Systems, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.  

Reporting

• Assist in the preparation of timely and accurate reports to meet department requirements, policies and quality standards.

Service

• Ensure all scheduled reports are available for all FAB ATMs & CDMs required reconciliation activity.
• Ensure all files GL, ODS & EJ are uploaded for ATM and GL & EJ files uploaded for CDM in IntelliMatch system and auto matching is run. Any failure in the above task must be escalated to IntelliMatch Support team for resolution.
• Responsible for reconciliation of ATM & CDM related general Ledger accounts for prompt identification of funds being exposed to any risk and amounts related to the settlement of the cases.
• Escalation of exception items identified via reconciliation through IntelliMatch system.
• Ensuring shortage and overage entries are raised for approval and advised for posting.
• Liaise with payments and CIT vendor for the closure of shortage cases.
• Liaising with ITD team for EJ’s which are not generated on the Reconciliation system.
• Report and resolve in case of discrepancy post Reconciliation system execution.
• Advice Core Processing on passing the transactions related to ATMs/CDMs GLs or settlement transactions on passing the transactions to respective accounts of customers/Settlement Transit Account & handling customer disputes transactions.
• Review and verify all customer complaints in CRM & CB, chargeback, Dubai first cases (via e-mail) pertaining to ATM/CDM team.
• Advise Core Processing team for follow up with CIT to release cash to ATM (replenishment) and settlement of outstanding issues related to customer disputes received.
• Submit the RAG file for ATM & CDM that is reconciled for each day.
• Provide required transaction details related to UAE Central Switch for settlement with Central Bank enquiries with Reconciliation & Control Department & Card Centre Reconciliations.
• Liaising with Records management team for delivery of respective ATMs CDMs physical roll, in the absence of EJ record (soft copy) for recon purposes.
• Advise the line manager of pending customer cases by end of day along with justification.
• Responsible for AOV confirmation (maker) and submission for all ATM & CDM.
• Ensure prompt response to inquiries from Internal / External clients.
• Cover additional responsibility during staff leave / absence.
• Allotted tasks must be completed on time since they are time critical with variable volume.

Risk

• Escalate the workflow by taking into consideration Operational Risk in our day-to-day activities and check that staff adhere to control procedures.
• Ensure exceptions are escalated as per agreed BAU and escalation matrices in order to escalate items as per Value at Risk.
• To ensure items outstanding reflect correctly as per its status on the Reconciliation system.
• Ensure any incompletion of work due to any event/staff absence.

Efficiency

• To manage the workflow efficiently with the resources available without compromising on the risk and services.
• Provide improvement suggestions to increase the quality and efficiency in our work resulting in the best customer service.
• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.

Minimum Qualification

Bachelor’s degree in business economics, Commerce, Accounting and Finance or related discipline.

Minimum Experience

1-3 years’ relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in Reconciliation (ATMs , CDMs Cards and Internal), Intellimatch,