Senior Network Operations Planning Manager (All Genders)

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

We are looking for a senior, analytical and highly motivated professional to join our Supply Chain Management team in Munich.

In this role, you will drive data-based decision-making across our European logistics network of more than 10 fulfilment centres. You will plan, control and optimise the network at both strategic and tactical levels, taking ownership of key decision processes.

You will further develop a complex optimisation model covering inbound, parcel production/fulfilment, linehaul transportation and last-mile delivery. Balancing cost efficiency and lead-time optimisation while respecting operational constraints will be central to your work. This is a collaborative, high-impact role requiring strong analytical skills and the ability to influence stakeholders from diverse backgrounds using tools such as SQL, Python or Tableau.

Your Responsibilities

• Plan and manage production and outbound transportation flows

• Coordinate outbound processes to ensure optimal delivery speed at minimal cost

• Monitor key performance indicators (e.g. cost per parcel, lead times, fulfilment workload, production backlog)

• Identify and resolve outbound-related issues and conduct root cause analysis

• Increase transparency and monitoring capabilities across the logistics network and ensure alignment with operational departments

• Define, optimise and implement efficient supply chain processes in close collaboration with relevant stakeholders

• Collaborate closely with inbound-related teams such as replenishment, transportation and fulfilment

• Bachelor’s degree in Business, Logistics, Analytics or a related field

• 3+ years of relevant experience in logistics or e-commerce as an Analyst or in a similar role

• Proven experience in creating SQL queries and writing Python scripts

• Solid knowledge of supply chain processes

• Project management experience

• Strong numerical mindset and analytical skills

• Excellent communication skills with the ability to explain complex topics in simple terms

• Fluency in English (C1/C2), both written and spoken

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

✈️ Extra vacation days

🏋️ Multisport card

🩺 Private medical care

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.