Senior Network Operations Manager

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As a Senior Network Operations Manager at Thyme Care, you’ll lead partnerships with oncology practices and provider groups, ensuring they view Thyme Care as an indispensable collaborator in improving care delivery and patient outcomes.

You will:

• Serve as the primary contact for partner practices, overseeing onboarding, adoption, and performance.

• Build and maintain trusted relationships with physicians, administrators, and clinical staff.

• Use data to surface insights, measure impact, and identify opportunities for improvement.

• Collaborate with internal teams to streamline workflows and enhance practice engagement.

• Conduct business reviews and help practices align with value-based care initiatives.

WHAT YOU’VE DONE

You have a strong background in healthcare operations and relationship management, with experience building and scaling partnerships between payers, providers, and care delivery teams.

Qualifications

• 6+ years of experience in healthcare operations, account management, or network management.

• Understanding of the healthcare ecosystem — payers, providers, and value-based care models.

• Proven experience leading external relationships and implementing scalable workflows.

• Strong communicator with the ability to synthesize complexity for different audiences.

• Highly organized with a track record of managing cross-functional initiatives.

Nice-to-Haves

• Experience in oncology, population health, or complex/serious illness programs.

• Familiarity with EMRs, care coordination technology, or analytics tools like Tableau, Looker, or Power BI.

WHAT LEADS TO SUCCESS

• Act with our members in mind. Thyme Care’s mission matters deeply to you, particularly our member experience.

• Move with purpose. You balance strategic thinking with hands-on execution in a fast-paced environment. You embrace new tools and technologies — including AI — to work smarter, automate where possible, and focus your time on what drives the greatest impact.

• Comfortable with ambiguity. You have a proven track record of success in scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course.

• Expertise. You understand provider engagement and care delivery operations, and can translate between clinical, operational, and business needs.

This job description is intended to provide a general overview of the position, its responsibilities, and the required qualifications. Thyme Care reserves the right to modify, add, or remove duties as necessary to meet business needs and organizational objectives.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $126,000-$140,000. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.