Senior Network Operations Manager

About Highnote

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability.

We’ve raised $145M+ and have grown our team to 140+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states.

Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.

We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen.

Job Description

Highnote is looking for a Senior Manager - Network Operations to join the Partner Operations team. This is a key role working internally across the organization and externally with our key card network partners, sponsor banks, fulfillment providers, terminal manufacturers and with our subscribers. The role incumbent will lead and be accountable for day to day network operations, projects & issues triaging and resolution, analyze performance and financial metrics and support the Head of Partner Operations in strategic initiatives.

Representative projects include: BIN strategy, managing BIN orders with partner banks, BIN installations – issuing and acquiring, managing network projects, network reporting set up and analysis, tokenization setup and operationalization, Interchange analysis, reporting & optimization strategy. The role requires extensive experience in BIN setup & management, aspects of transaction processing, managing network compliance, program/merchant onboarding processes with networks including network approvals for issuing and acquiring programs etc.

The ideal candidate will have worked at a card network, processor, gateway or at a bank in a similar capacity. In this role, you will act as a trusted partner to internal functions at Highnote which include Business Operations, Analytics & Business Intelligence, Implementation, Product, Engineering, Finance, Risk and Compliance etc. You will report into the Head of Partner Operations.

What you’ll be doing:

• Responsible for day to day network operations with Highnote’s partner networks and banks

• Initiate and manage project implementations with the card networks, including BIN set up, migrations updates etc.

• Analyze network and bank reports and performance to identify errors and opportunities to improve the reporting to meet internal Highnote downstream process requirements

• Establish strong relationships with the counterparts at the card networks and sponsor banks

• Ensure accurate and timely communication regarding network projects and issues with internal teams

• Partner with internal teams including Business Operations, Business Intelligence and Analytics, Data, Implementation and Finance teams proactively on network operations related activities

• Seek process improvements, develop and drive requirements for automation and analysis with the use of AI and data automation tools

What we are looking for:

• 10-15 years of experience working with the card networks

• Prior experience working at a Card Network, Bank, Gateway and/or Processor

• Detailed understanding of card networks and managing operational relationships with them

• Deep understanding of forms, terminology and codes used by the networks

• Card Issuing and Acquiring experience

• Self starter who is motivated and has an outrageous attention to detail

• Team management skills are a definite plus

Bonus skills:

• Experience working at a high growth early stage start-up

Why Highnote?

• We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization.

• We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees.

• We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity.

• We’re backed by Oak HC/FT, Costanoa Ventures, Adams Street Partners, Westcap, and Pinegrove Venture Partners. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).

Highnote benefits

• Flexible Paid Time Off

• 100% healthcare coverage + 75% coverage for dependents

• 401k program

• Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent

• Equity in Highnote

• Stipend to build out your home office; internet and phone reimbursement

• At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $175,000-$225,000.

Please note that positions located in San Francisco are hybrid and include core working days of Tuesday, Wednesday, Thursday in office. We provide flexible work options based on distance from our downtown SF office. Highnote believes in the power of face-to-face, personal connection. As a result, we prioritize in-person candidates.

Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).