Senior Network Engineer

The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.

From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.

To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.

Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

A Network Engineer III will have substantial network engineering knowledge (typically 5+ years of directly related experience), including developing methods of procedure and operational design work. They should have an advanced understanding of IP networking concepts that would be roughly equivalent to JNCIP level, including an understanding of MPLS/RSVP in carrier networks.
Along with technical skill, a Network Engineer III must demonstrate substantial leadership capability. This is demonstrated by enabling other members of the team through mentoring, guidance and training, as well as managing complex project based work. They should also be spending a portion of their time on tasks that are self-generated based on their own experience and knowledge.

Duties and responsibilities:
• Perform responsibilities and deliverables associated with an NE I to II roles as required
• Conduct training internal or external on relevant new topics, including creating materials
• Determine methods and procedures on new or special assignments independently, under high-level guidance of Network Architecture
• Provide expert-level guidance on BGP routing issues
• Review Change MOPs from other engineers for technical approval and escalate those that are outside of your knowledge
• Manages complex project based work to the required deadlines based on high level guidance from the Design team
• Resolve complex and new faults through applying existing fundamental knowledge of the systems in use
• Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures.
• Uses network management software and tools to investigate and diagnose network problems, collect performance statistics, and create reports, working with users, other staff, and suppliers as appropriate.
• Provides technical expertise to enable the correct application of operational procedures.
• Provides reports and proposals for improvement, to specialists, users, and managers.
• Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures; applies techniques to control the demand upon a particular resource or service
• Be part of the Technical Account Specialist Virtual Role, providing dedicated support and technical expertise for key accounts to ensure optimal service performance and customer satisfaction

Preferred:
• Vendor certifications a plus (JNCIA/JNCIS/CCNA/CCNP etc.)
• Experience managing Linux based applications like BIND, RADIUS, ISC-DHCP, Cacti, Smokeping, Nagios
• Experience with a server configuration management tool like Chef (preferred), Puppet or Ansible
• Experience with all, some or any of the following technologies: GPON, MPLS, STP/MSTP, L2VPN, L3VPN, RSVP, PPP, DHCP, BGP, OSPF, IPv6
• Experience working with a large, operational IP network
• Experience working in a customer support team or environment

Hiring Process

Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.

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