Senior Network Engineer

About Charter:

Founded in 1997, Victoria headquartered Charter has grown into one of Canada’s foremost fastest growing Information Technology providers in the country, providing a broad array of high value product and service solutions to clients operating some of the most mission critical networks and applications.

If you are looking to be an integral part of a vibrant, success-based environment with the core values of empowerment, flexibility, agility, innovation, high knowledge based, life balanced, and high ethics deeply embedded into the everyday culture then Charter is a place for you to look.  We are a high energy business focused team, providing the highest possible customer experience, with best-in-class engineering support.

About the Role:

Charter is seeking a Senior Network Engineer located in Calgary, Alberta. This role is ideal for a seasoned network and infrastructure professional who thrives in a client-facing environment and excels at balancing technical execution with relationship management.

In this role, you will act as a trusted technical advisor and Subject Matter Expert (SME), ensuring alignment with service deliverables, and timelines. You will oversee daily operations, recommend and implement best practices, manage incidents and requests, and maintain accurate documentation. You will play a critical role in delivering an exceptional customer experience.

Responsibilities:

Provide regular activity updates to the Service Delivery Manager

Identify opportunities for improvement and optimization within client environments

Maintain high-touch client relationships by representing and supporting the client’s technical environment

Recommend and implement system, application, and infrastructure upgrades, including patching

Support and participate in client projects as part of the implementation team

Perform proactive maintenance in accordance with client policies, expectations, and service commitments

Diagnose and resolve network issues related to connectivity, performance, traffic utilization, and availability

Deliver timely and clear customer communications for service announcements, planned maintenance, incidents, and service restoration

Administer and/or triage Service Desk incidents and service requests

Maintain accurate runbooks, diagrams, and technical documentation

Assist in establishing operational processes and identifying efficiencies

Support internal and external client networks as required

Participate in after-hours maintenance, upgrades, on-call rotation, and support activities

Analyze incidents and recurring issues to identify root causes and improvement opportunities

Interface with third-party vendors as required

Provide technical leadership, mentorship, and guidance to team members

Required Qualifications and Experience:

Bachelor’s degree in related discipline (Electronics & Computer Engineering Technology, Network & Electronics Technician, etc.) from an accredited institution, or equivalent combination of directly related work experience and education

Minimum of 5+ years of relevant industry experience. Experience working in a Value-Added Reseller (VAR), Solutions Integrator (SI), or Managed Services Provider (MSP) an asset

Minimum of 5+ year’s previous hands-on technical experience with Cisco technologies, Fortinet, Extreme, and F5

Professional level Fortinet/Fortinalyzer or equivalent

Willingness to pursue additional industry certifications

Knowledge, Skills, and Abilities

Strong expertise configuring, maintaining, and optimizing enterprise firewalls

Demonstrated proficiency with LAN/WAN routing and switching

In-depth knowledge of TCP/IP, BGP, OSPF, VLANs, VPNs, and network segmentation

Proven ability to proactively monitor environments and resolve complex network issues

Ability to provide technical leadership and design secure network solutions aligned to business requirements

Self-motivated with strong organizational and prioritization skills

Solid experience with infrastructure support, data centres, and IT operations

Understanding of controls and risk management practices, with the ability to identify and recommend improvements

Experience collaborating with third-party service providers and technology partners

Strong documentation skills, including support processes and system procedures

Ability to quickly adopt new and adjacent technologies

Willingness to coach and mentor team members

Strong interpersonal skills and a collaborative, service-oriented mindset

Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio)

Excellent verbal and written communication skills, with the ability to communicate to both technical and business audiences

Working Conditions:

Hybrid Work Environment:

Working in our client's modern downtown Calgary office location 3 days a week is required

Ability to work remotely 2 days a week

The successful candidate is required to be located in Calgary, Alberta.

Participate in on-call rotation

Overtime as required

Security clearance required

Minimal Travel – Less than 10%

If you think that you are a good fit, please apply - we look forward to hearing from you!

Charter is an equal-opportunity employer committed to inclusive, barrier-free recruitment and selection processes. Diversity forms the foundation for excellence and Charter seeks team members who will work respectfully and constructively with everyone. We encourage applications from members of groups that have been historically underrepresented on any grounds listed under the Human Rights Code, including gender, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age and/or self-identify as Indigenous (status, non-status, Metis, and Inuit). To request an accommodation in completing an employment application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to people @charter.ca