Senior Network Engineer

Senior Network Engineer

Tier: L2 / Tier‑2 – Server Support & Project Assistance
Location: Remote / Hybrid (as applicable)
Reports To: ITSM / Infrastructure Leadership

About AIM

AIM is a Canadian technology company that helps organizations modernize their systems through advanced API management, cloud engineering, cybersecurity solutions, and full-stack software development. We support enterprise clients across North America with secure, scalable, and high‑touch IT services.

Our approach is hands‑on, service‑driven, and focused on operational excellence and end‑user experience.

Position Overview

The Senior Network Engineer provides Tier‑2 network engineering support across enterprise and hybrid environments, focusing on secure connectivity, VPN access, firewall administration, and DR‑related network infrastructure.

This role serves as a shared specialist supporting FortiGate firewalls, Aruba wireless environments, VPN services, and secure access dependencies, while collaborating closely with cloud, security, and ITSM teams.

Key Responsibilities

Firewall & Secure Connectivity

Administer and support FortiGate firewalls

Manage firewall rules, security policies, NAT, and traffic flows

Support secure access dependencies affecting identity and cloud services

Wireless & Network Access

Support Aruba Wi‑Fi environments, including:

Wireless authentication

Aruba Wi‑Fi NTLM authentication

Connectivity performance issues

Ensure reliable network access across client and enterprise locations

VPN & Remote Access

Support VPN‑based access for:

Users

On‑site NAS systems

Infrastructure dependencies

Troubleshoot authentication, routing, and connectivity issues across VPN services

Network Operations & DR Support

Provide network troubleshooting and Tier‑2 escalation support

Support network design changes impacting availability or performance

Coordinate and support DR and business continuity network activities

Assist with DR testing and failover scenarios

Change Coordination

Coordinate network‑related technical changes

Assess impact to services, users, and security

Collaborate with infrastructure and security engineers to ensure stability

Required Qualifications

5+ years of experience in Network Engineering

Strong experience with FortiGate and Aruba networking

Hands‑on VPN and secure access troubleshooting experience

Understanding of network segmentation and security principles

Experience supporting enterprise or managed services environments

Key Competencies

Strong problem‑solving skills

High ownership and reliability

Ability to operate under service pressure

Clear documentation and communication

Why AIM

Direct impact through high‑visibility onsite support

Opportunity to work with enterprise clients and executive users

Strong backing from senior remote IT and ITSM teams

Culture built on trust, accountability, and service excellence