Senior Media Client Services Manager – CRM & Content

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

Tesco Media and Insight Platform is a partnership between Tesco, the UK’s largest grocery retailer, and dunnhumby, a global leader in Customer Data Science. Together, we always put the customer first.

Fuelled by data from over 24 million Clubcard holders, our closed-loop measurement helps brands understand consumer behaviour and ensures that every pound of advertising budget is spent targeting the right customer, at the right time, with the right message, across the full marketing funnel. We're here to help brands Shape What Britain Buys.

We’re looking for a talented Senior Media Client Services Manager – CRM & Content who expects more from their career. Sitting within the Media Client Services, this role will lead a team Campaign Management and Production professionals to deliver end-to-end execution of advertiser-funded campaigns. This person will provide strategic expertise across the full campaign delivery lifecycle for all CRM and content-based media channels. This person is a key member of the Tesco UK Media Client Services leadership team and is expected to actively engage with senior stakeholders within Sales, Account Management and Sales Enablement.

What you’ll be working on

• Lead and develop Campaign Managers and Production Leads, ensuring excellence across CRM & personalised communications, print, and competition channels.

• Oversee end-to-end delivery of advertiser-funded campaigns across these channels, ensuring accuracy, timeliness, and quality.

• Collaborate with stakeholders to define media guidelines, workflows, and best practices.

• Manage resources and workload to maintain balance and efficiency across the team.

• Align direction with Client Services and Media Operations strategy and champion personalised communications.

• Use insights and performance data to optimise targeting and campaign effectiveness.

• Ensure brand integrity and customer value in all communications.

• Partner with Sales and Account Management to maximise revenue within channel guardrails.

• Integrate new CRM propositions and drive innovation in campaign delivery.

• Maintain compliance through strong governance and legal alignment.

• Stay ahead of industry trends and share best practices across teams.

• Champion efficiency and change, identifying tools and processes to improve cost and time savings.

• Represent the function confidently, advocating for team achievements and influencing stakeholders.

What we expect from you

• Experience working in advertising/marketing/publishing.

• Demonstrated success in managing a team of managers as well as individual contributors.

• Proven experience in CRM, targeting communications, magazines, content marketing.

• Thorough knowledge and understanding of targeting advertising, print production, digital marketing.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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