Senior Manager, Volume Recruiting

Our mission is to deliver a ‘wow experience’ to customers. Rocket Now launched a delivery platform with no delivery fees or service charges to ease the burden on customers who use the food delivery service.

Rocket Now is deeply committed to pioneering the future of Japan’s delivery market. We aim to fundamentally transform the food delivery industry by building truly customer-first services. Rocket Now provides employees with opportunities to continuously lead innovation and to take initiative without hesitation based on agility and boldness to deliver results. If you are passionate about delivering exceptional service to customers and pioneering new markets, join Rocket Now today.

Role Overview

We are seeking a Senior Manager, Volume Hiring to lead high-volume recruitment efforts across Japan. This role is critical to supporting Rocket Now’s expansion and ensuring we have the frontline talent needed to deliver exceptional customer experiences.

What You Will Do

- Own and execute mass hiring strategies for roles such as Field Sales, Account Managers, and Delivery Operations.
- Partner with business leaders to forecast hiring needs and align recruiting plans with growth targets.
- Lead and optimize sourcing channels, recruitment events, and digital campaigns to attract high-volume talent.
- Manage a team of recruiters and coordinators focused on operational and seminar oriented hiring.
- Monitor funnel metrics and hiring velocity, and implement process improvements to increase efficiency.
- Ensure compliance with local labor laws and Rocket Now’s hiring standards.

Basic Qualifications

- 7+ years of experience in high-volume recruiting, with a strong track record of delivering results in fast-paced industries such as logistics, retail, delivery platforms, or staffing agencies.
- Proven success in designing and executing scalable volume hiring strategies, including sourcing, funnel optimization, and candidate conversion across multiple geographies.
- Experience managing and developing recruiting teams, including coordinators and with a focus on operational excellence and hiring velocity.
- Strong data orientation, with hands-on experience using ATS platforms, recruitment dashboards, and funnel metrics to drive performance and decision-making.
- Demonstrated ability to partner with business leaders to forecast hiring needs, align recruiting plans with business growth, and adapt quickly to changing priorities.
- Experience with seminar-style and event-based hiring models, including coordination of large-scale recruitment events and digital campaigns.
- Deep understanding of Japan’s labor market, compliance requirements, and cultural hiring practices.
- Fluency in Japanese, with business-level English communication skills to collaborate across regional and global teams.
- Comfortable operating in a high-growth, ambiguous environment, with a bias for action and continuous improvement.

Recruitment Process and Others

Recruitment Process

- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Working Conditions

- Employment Type

- Probationary Period

- Duration of contract (if applicable)

- Other details will be provided separately

Details to Consider

- This job posting may be closed prior to the stated end date for application if all openings are filled.

- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

- Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.

- Details will be provided separately after receiving your application by email and/or during the job interview.

Equal Opportunities

CP One Japan/Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:

- Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.
- Gender: We do not discriminate based on sex or gender in recruitment, hiring , etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.
- Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.
- Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.
- Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/

Privacy Notice
Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/