Senior Manager - Utilities and Critical Infrastructure (DEL 3)

Job Summary

The Senior Manager – Utilities & Critical Infrastructure leads the governance, reliability, and operational performance of all utility systems and critical infrastructure supporting Qiddiya Workers Villages.

Roles and Responsibilities

· Lead governance and oversight of all utility systems and critical infrastructure.

· Establish preventive and predictive maintenance strategies for critical assets.

· Ensure statutory and regulatory compliance for utilities operations.

· Develop contingency and emergency response plans for system failures.

· Oversee utilities service providers and OEMs against KPIs and SLAs.

· Lead failure investigations and reliability improvement programs.

· Provide technical leadership for upgrades and expansion projects.

Key Deliverables and Accountabilities

· Reliable and uninterrupted utility services.

· Preventive maintenance and reliability programs.

· Emergency response and business continuity plans.

· Compliance records and statutory inspection documentation.

· Capital planning and lifecycle strategies.

KPIs / Performance Metrics

· Utility system uptime for critical services.

· Unplanned outage frequency and duration.

· Preventive maintenance completion rate.

· Compliance audit score.

· Mean time between failures for critical systems.

Requirements:
Required Qualifications and Certifications

· Bachelor’s degree in Engineering or related field.

· Professional engineering certifications preferred.

Experience Requirements

· Minimum 10 years of experience in utilities or critical infrastructure operations.

· At least 5 years in a senior leadership role managing mission-critical systems.

Technical and Professional Competencies

· Utilities systems management.

· Critical infrastructure reliability planning.

· Regulatory compliance management.

· Root cause analysis and failure investigation.

· Capital planning and lifecycle management.

Behavioral Competencies

· Leadership and accountability.

· Stakeholder engagement and collaboration.

· Decision-making under pressure.

· Integrity and professionalism.

· Continuous improvement mindset.

Authority and Decision-Making Limits

· Approve corrective actions for critical utilities.

· Authorize emergency interventions.

· Escalate critical risks to executive leadership.