Senior Manager, User Experience

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At Salesforce, our global Product UX teams aspire to make tools that make a salesperson’s day more productive, a marketer’s campaign more powerful, or a developer’s app more feature-rich. Our UX designers craft Salesforce’s enterprise and consumer products; create new design patterns and guidelines for in our world-class design system; and partner with cross-disciplinary teams to bring inclusive, accessible and human-centered experiences to life.

Our talented people managers lead UX designers and engineers in crafting the product vision to build cohesive, trusted experiences that enable customer success. You will be responsible for coaching and directing design teams to address complex problems and propose clear, efficient, and consistent solutions. You will mentor your team of designers and guide them toward career goals, using performance management strategies to drive excellence.

The ideal candidate for this role is thoughtful, curious, and open to new ways of doing things. You have excellent communication skills, and can advocate for your team's work to product managers and engineers. You set an example by advocating for end users, using research insights, and encourage your team to do the same.

If you want to use your UX skills to inspire teams, create amazing experiences, and transform the way business gets done, we would love for you to join us!
 

Experience / Skills Required

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5+ years experience designing and delivering products in cross-functional teams from start to finish.

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2+ years management experience, covering a full product lifecycle, from concept to release.

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Led on-site and remote teams to create a healthy and high-performance culture.

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Managed large and fast-moving design initiatives, while juggling competing priorities, to ensure a team’s on-time delivery.

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Supported the creation of a product’s vision through collaboration with cross-functional partners.

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Led strategic decisions based on analytics and user research.

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Strong communication and active listening skills, with the ability to build consensus.

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Expertise in user-centered design methods and ensuring accessible user experiences.

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Skills in industry-leading design tools, such as Figma, along with ability to learn new tools.

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BA/BS or MA/MS in design-related field, or equivalent experience.
 

Bonus:

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Can foster usage of a design system, not just single-purpose apps.

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Experience with, or professional interest in, next-generation experiences involving generative and predictive AI.

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Experience with CRM or enterprise software.
 

Responsibilities:

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Manage and develop a team of talented designers, optimizing culture and processes, to produce strong results while maintaining team focus and alignment.

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Mentor, coach, and develop individuals, facilitating their career growth and celebrating their diverse perspectives.

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Recruit, cultivate, and retain diverse and best-in-class talent from across the world; demonstrate behaviors, attitudes, actions, and good judgment that inspire employees to follow and trust.

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Set the design vision for a product, guiding the team through its implementation, while identifying opportunities for innovation and improvement.

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Drive large-scale design initiatives across multiple application experiences, manage priorities, and set expectations with cross-disciplinary contributors.

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Communicate clear and compelling ideas to a wide range of key stakeholders using documentation, reviews, and presentations.

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Serve as a bridge between design, product, engineering and quality experts, finding opportunities for new features and validating assumptions through user testing and research, to deliver a polished final product.

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Promote and educate others on interface guidelines and design patterns to extend the existing style guides and design system.

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Deliver software that is inclusive and universal, designed for users of multiple languages and abilities, adhering to WCAG and other industry standards.

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Consider how design impacts ethics and equality, and speaks up if veering off course.

Please submit a résumé with links to your portfolio. Submissions without portfolios or work samples will not be considered.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.