Senior Manager, Transaction Monitoring (TM) Operations

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What you'll be doing

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To lead a global team of over 100 Transaction Monitoring (TM) specialists (and growing), team leaders, and managers in conducting daily transaction monitoring and utilizing real-time blockchain analytics to identify, investigate and prevent financial crimes.

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Ensure high-quality and consistent execution of TM alert reviews and initial case investigation. Drive a culture of ownership, accountability, and continuous improvement.

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Develop and maintain SOPs, playbooks, and investigation frameworks.

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Oversee day-to-day processing of TM alerts and ensure SLA, accuracy, and quality standards are met. Collaborate with the Learning Development & Quality Assurance team to jointly develop, implement, and continually refine TM QA methodologies and training programs on typologies, analytics, and investigation techniques. Mentor team members on case investigation, red flag identification, and transaction analysis.

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Coordinate responses to internal and external Transaction Monitoring audits and regulatory queries, and lead remediation efforts of any resulting findings and/or corrective actions in a timely manner.

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Act as the professional voice of L1 in discussions with Compliance, Risk, Product, Policy, and Tech teams. Challenge operational pain points and escalate inappropriate or high-risk issues to senior management when necessary. Provide insights and feedback related to system logic, alert quality, and transaction trends.

What we look for

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Over 8 years of senior leadership experience in AML operations, transaction monitoring, or financial crime compliance within the financial services, fintech, or crypto industry.

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Proven track record in leadership roles, particularly in managing large departments within a business.

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Strong operational knowledge in building and running a robust compliance program. Hands-on experience in TM investigations is a must.

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Exceptional adaptability in a fast-paced and constantly evolving industry landscape.

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Experience in developing and implementing compliance policies and procedures from the ground up.

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Ability to drive cross-functional collaborations and foster a culture of compliance across diverse teams and regions.

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Strong problem-solving skills, with the ability to address and resolve complex strategic issues.

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Excellent communication and interpersonal skills, capable of effectively conveying complex compliance information to diverse stakeholders.

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Strong analytical skills, with the ability to leverage data and technology, such as blockchain analytics, for effective transaction monitoring and financial crime prevention.

Nice to have

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Experience at financial institutions and/or tech companies an advantage

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A passion and belief in Blockchain and Cryptocurrency

Perks & Benefits

• Competitive remuneration package.

• Meal Allowance up to RM 500/month

• Monthly Team Building

• RM 3,500 Benefits per annum (Training, Wellness and Flexi-benefits)

• Convenient workplace (5 minutes walk from MRT TRX).

• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.

• Employee engagement, recognition and appreciation program.

• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

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