Senior Manager Technical Documentation

Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised ~$240M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures and more. Harness is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably. Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time-consuming workflows into streamlined processes at massive global scale.

The platform includes industry leading products in CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries, Harness is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster.

Senior Manager, Technical Documentation — Harness

About the role

Harness is building a new documentation organization and raising documentation quality across a fast-growing product portfolio. We are hiring a Senior Manager, Technical Documentation, to lead a team of Documentation Engineers and help establish scalable documentation standards, operating mechanisms, and a strong culture of ownership.

This is not a steady-state documentation role. The ideal candidate for this position has already demonstrated a strong work ethic by building effective documentation processes, enhancing documentation quality at scale, and leading teams through ambiguity.

You will collaborate closely with peer documentation leadership and work cross-functionally with Product Management, Engineering, Support, DevRel, and Sales Engineering.

What you will own

1) Build and lead a high-performing Documentation Engineering team

• Lead, mentor, and grow a team of Documentation Engineers.

• Set clear standards for ownership, execution discipline, and documentation quality.

• Coach both junior and senior engineers on structure, technical accuracy, clarity, and customer empathy.

• Create a team culture where documentation engineers do not wait for perfect inputs, but know how to drive clarity through the right questions and collaboration.

• Act as a player-coach when needed by directly contributing to high-impact documentation (for example, critical release documentation, complex integrations, or content requiring significant restructuring).

2) Establish scalable documentation processes (not ad-hoc heroics)

• Build documentation of operating mechanisms, including intake, prioritization, planning cadence, reviews, and release readiness alignment.

• Develop repeatable processes that can be scaled across multiple modules and stakeholders.

• Improve predictability and execution discipline while maintaining a high quality bar.

3) Raise documentation quality in a measurable, repeatable way

• Enhance documentation quality through effective governance and streamlined systems, including templates, checklists, structured reviews, audits, and established standards.

• Strengthen content usability through better mental models, accurate prerequisites, step sequencing, examples, and troubleshooting readiness.

• Identify systemic documentation gaps early and drive closure with engineering and product teams.

4) Drive cross-functional alignment and documentation accountability

• Build strong working relationships across Engineering, Product, Support, DevRel, and Sales Engineering.

• Advocate for documentation as a critical part of product adoption, customer trust, and release readiness.

• Maintain a high standard for clarity and accuracy, and encourage stakeholders to provide timely and accurate feedback.

What we are looking for

Minimum qualifications

• 15+ years of experience in technical documentation/developer documentation/product documentation.

• 5+ years of experience leading documentation teams as a people manager.

• Demonstrated experience setting up documentation processes and operating rhythms in dynamic product environments.

• Proven ability to improve documentation quality at scale (beyond editing and rewriting).

• Strong mentoring capability, including mentoring senior contributors.

• Strong stakeholder management maturity, with the ability to influence without authority.

Preferred qualifications

• Experience working in an engineering ecosystem with docs-as-code workflows (Git-based contributions, PR reviews).

• Strong working knowledge of JIRA, including managing documentation backlogs, creating reports/dashboards, and driving visibility through data.

• Experience in SaaS / Cloud / Developer Tools / DevOps / Security product documentation.

• Exposure to DocOps practices such as quality gates, automated checks, and ongoing content audit programs.

Leadership philosophy

We believe strong documentation teams are built through trust, mentorship, and clarity. Documentation Engineers are accountable for their deliverables. Documentation leaders remain accountable for overall outcomes, quality, and cross-functional alignment, and ensure the team has the support and advocacy needed to succeed.

Harness in the news:

• Accelerating Our Mission to Bring AI to Everything After Code

• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation

• How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal

• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare

• Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.