Quick Summary

The Senior Manager – Staff Accommodation is responsible for overseeing the development of staff accommodation assets, including residential communities, office precincts, and other facilities, within Qiddiya City.

Required Skills

Asset Management Operational Oversight Leadership Portfolio Delivery Asset Strategy World-Class Standards Resident Experience Service Quality Operational Excellence Scalability Efficiency Cost Control

Job Description

As part of the development of Qiddiya City, Qiddiya Investment Company (“QIC”) is delivering a diverse portfolio of world‑class assets, including residential communities, retail destinations, office precincts, hospitality and food & beverage offerings, entertainment venues, educational and medical facilities, staff accommodation, and major sports and cultural assets such as Formula 1 circuits, tennis, golf, equestrian, motorsports, aquatics venues, theme parks, and e‑gaming concepts. These assets will be delivered as integrated mixed‑use environments.

The Senior Manager – Staff Accommodation will be responsible for providing asset management and operational oversight and leadership to QIC’s staff accommodation portfolio. The role will need to work closely with a multidisciplinary team, internal stakeholders and external partners to optimize asset performance, enhance resident experience, ensure operational readiness, and minimize risk in line with QIC’s corporate governance framework and the broader objectives of Qiddiya City.

The immediate focus of the role is to prepare and transition staff accommodation assets scheduled to come to market in 2026-2027, ensuring they are fully operational, scalable, and aligned with best‑in‑class accommodation standards. This includes establishing asset management plans, operating models, service standards, digital enablement, facilities management frameworks, and community management strategies.

The Staff Accommodation portfolio supports the housing needs of employees across theme parks, hotels, Qiddiya entities, and affiliated operating companies, and incorporates associated retail, leisure, entertainment, and food & beverage facilities. The portfolio is expected to grow significantly over the next five years, reaching approximately 13,000 residential units by 2030, requiring a strong focus on scalability, efficiency, cost control, sustainability, and long‑term asset value.

Key Responsibilities:

1. Asset Readiness & Portfolio Delivery: Lead and coordinate the pre‑opening, opening, and stabilization of staff accommodation assets through close collaboration with development, design, project management, operators, and service partners, with immediate accountability for the 1,867‑room asset delivering in 2026–2027, plus for upcoming assets beyond 2027. Establish and govern standardized readiness processes and operating models that enable consistent performance, scalability, and long‑term portfolio resilience in support of QIC’s city‑wide objectives.

2. Portfolio Strategy & World‑Class Standards: Champion Qiddiya City’s ambition to be a world‑class destination by defining, aligning, and embedding portfolio‑wide standards for asset performance, resident experience, service quality, and operational excellence, working across internal teams and operating partners to ensure consistent adoption and delivery.

3. Operational Oversight & Performance Management: Provide asset management leadership across the staff accommodation portfolio by setting clear governance frameworks, asset management plans, KPIs, and reporting structures, enabling effective oversight of operators and service providers while driving continuous improvement through performance reviews and data‑driven insights.

4. Financial Performance & Value Creation - Partner with finance, commercial, and operating teams to drive optimal financial and technical performance at asset and portfolio levels, ensuring delivery of approved budgets, cost efficiency, and sustainable returns that align with QIC’s long‑term investment objectives.

5. ESG & Sustainability Leadership - Work collaboratively with ESG, sustainability, and operational stakeholders to embed QIC’s ESG commitments into staff accommodation assets, focusing on energy efficiency, environmental performance, health and safety, wellbeing, and responsible community operations throughout the asset lifecycle.

6. Stakeholder & Partner Management - Act as a central coordination point between internal stakeholders, operating companies, service providers, consultants, and external partners, ensuring alignment of objectives, clear accountability, effective risk management, and smooth asset delivery and operation within QIC’s corporate governance framework.

7. Capability Building – Develop and lead a high‑performing asset management capability across the eco-system, while guiding operating partners through clear expectations, performance management, and capability development to support portfolio growth to approximately 13,000 units by 2030.

8. Resident Experience & Community Outcomes - Ensure staff accommodation assets positively support employee wellbeing, satisfaction, retention, and productivity, working with community management, HR, and operating teams to position accommodation as a strategic enabler of Qiddiya City’s employer‑of‑choice proposition.

Essential Duties and Responsibilities

1. Contribute to the development and implementation of the Asset Management Framework for staff accommodation assets.

2. Support the definition, monitoring, and periodic refinement of financial performance metrics, including NOI/EBITDA, operating margins, cost per unit, cash flow, retention rates, and return on investment.

3. Monitor resident experience and service performance metrics, including satisfaction scores, safety compliance, and service quality indicators

4. Assist in establishing and implementing asset management policies, operating standards, and KPIs across the staff accommodation portfolio.

5. Support the negotiation, execution, and ongoing management of operating agreements, service contracts, and consultancy appointments in coordination with Strategy, Development, and Legal teams.

6. Work collaboratively with Operational Readiness, Property and Facilities management teams/ entities to support smooth delivery of all pre‑opening and handover activities.

7. Monitor and analyze operator and service provider performance and risk against agreed KPIs.

8. Ensure accurate, timely, and compliant performance reporting on a monthly, quarterly, and annual basis.

9. Develop and implement performance improvement actions to ensure targets are met or exceeded.

10. Identify performance gaps and prepare clear escalation and recommendation papers for the Director, including corrective action plans.

11. Support the preparation of short‑ and long‑term asset strategies and business plans for the portfolio.

12. Analyze market trends, resident needs, and operating benchmarks to inform portfolio strategy and improvement initiatives.

13. Work with the Asset Management team to review asset performance and ensure value and returns are maximized.

14. Partner with Finance to track financial performance, assess return on investment, and evaluate value‑enhancement initiatives.

15. Contribute to monthly, quarterly, and annual reports for senior leadership and executive committees.

16. Collaborate with other Asset Management verticals (Retail, Hospitality, Residential) to drive synergies, improve customer experience, and align initiatives such as events, transport, security, and communications.

17. Undertake additional tasks as assigned, with clearly agreed deliverables and timelines.

Requirements:
1. Contribute to the development and implementation of the Asset Management Framework for staff accommodation assets.