Senior Manager, Solutions & Remediation - 12 Month Fixed Term Contract

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date: COB 24 February 2026

Please note Rest does not accept speculative resumes from recruitment agencies 

Rest will review applications prior to the closing date and may close the role earlier 

 

• Join an Award-Winning Superannuation Fund Provider
• Leadership Role Working with Rest Partners Delivering on the Service Expectations of our Members and Employers
• Location: Sydney (preferred), Melbourne or Brisbane 
• Hybrid Working -  A Blend of CBD Office and Remote

Primary Role  Purpose

Rest’s Service business unit is accountable for working with our Partners to deliver upon the service expectations of our Members and Employers. Working across all other Rest business units, we are the face into our Partners. In addition to ensuring expectations are met, we drive change, proactively identify and resolve issues, and ensure Rest’s business strategy is executed to.

Part of our Service Solutions team, the Senior Manager, Solutions & Remediation has two main priorities:

• Proactively investigating tasks, functions and issues to identify issues which may lead to a degradation in service and the possibility of incidents and remediation – satisfying management that key areas of the business, usually supported by our Partners, are operating as expected.
• Taking ownership of the remediation of identified issues through to completion, supporting our teams who report to Regulators through the provision of plans, information, and ultimately the resolution of any identified significant issues. Identifying themes and root causes of identified issues and effectively communicating these to relevant Rest business units.

Key Accountabilities/Responsibilities

The Senior Manager Solutions & Remediation responsibilities include:

• Identifying areas of focus: Use extensive industry expertise, and understanding of current and emerging issues, to identify areas for investigation to satisfy management that emerging issues are identified early and before major breaches occur.
• Gathering and documenting requirements: Working with other SME’s and across Partners, gather, review, analyse, validate, evaluate, and map business systems and processes to highlight issues and the required solutions. Validate through the interrogation of data.
• Managing stakeholders: Engage, inform and negotiate with stakeholders to elicit and validate requirements and prioritise them. This will include senior managers across partners, Rest ELT and potentially presentation to Rest Board committees.
• Communication: Possess extensive capability in communicating complex issues both in written form and verbally. This capability may be leveraged in the preparation of Board papers and in discussions with regulators.
• Analysing and modelling: Analytical capability across the broad range of requirements including compliance, process, finances and systems. Analyse documents, data, programs, logic, process flows and specifications.  Identify areas for uplift through the use of tools which model the requirements using a range of techniques such as process mapping, story mapping, user stories and acceptance criteria, business rules.
• Planning: Develop action plans that satisfy the strategic goals of Rest, proposing and negotiating the required outcomes across Rest & Partners.
• Delivery: Develop and execute plans to investigate and remediate complex issues. Build processes for the speedy deployment of the team’s capability where issues emerge, mobilising resources and commitment across Rest & Partners.
• Collaboration: Work closely with multiple teams, using advanced questioning techniques, to understand issues, identify core problems, and develop fit-for-purpose solutions.
• Risk and issue management:  Identify risks and issues and develop effective mitigation/management strategies according to Rest’s risk framework, and communicate, and gain commitment to, risk assessments and plans to the necessary stakeholders.

• Bachelor's degree or higher
• IIBA® or similar industry standard certification preferred.

Required experience, understanding or credentials including:

• Extensive business domain knowledge in superannuation or financial services desirable
• Ability to understand business functionality, business complexity and interdependencies
• Ability to develop compelling business cases with accurate cost and effort estimations.
• Ability to articulate issues to senior managers (including executive leadership and boards)
• Highly developed strategic, analytical, problem solving, issues management and evaluation skills to deliver innovative solutions
• Understanding of modelling techniques
• Excellent communication, facilitation, consultation, negotiation and reporting/presentation skills, including the ability to influence people at all levels, and foster and maintain collaborative working relationships both within and outside the organisation
• Ability to quickly troubleshoot problems that may arise in work products
• Proven ability to work under pressure, meet deadlines and prioritise workloads
• Well developed team building and collaborative capability

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities
• Hybrid working 
• Purchase leave scheme and gender neutral 16 weeks paid parental leave
• Super Contribution Continuation for 12 Months of parental leave
• Linkedin Learning
• Income Protection Insurance
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours)
• Rest Stops - meeting free breaks 

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best. 

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks. 

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 30 June 2024. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.