Senior Manager, Solutions Engineer

The Opportunity

As our Sales Engineering Manager, you will lead the Solutions Engineering team supporting our Corporate and Mid-Market segments. This is a high-impact, dual-focus role: developing and managing a team of talented SEs while building the operational foundation — the playbooks, coaching frameworks, and deal processes — that makes excellent SE work repeatable and scalable.

You will report directly to the Director of Solutions Engineering and serve as the primary SE partner to Corporate and Mid-Market Sales leadership. This role is 100% remote and open to candidates anywhere in the US.

Responsibilities

Team Leadership and Development

• Directly manage Solutions Engineers supporting the Corporate and Mid-Market segments

• Own 1:1s, performance management, and individual development plans for each SE

• Build a strong coaching culture with consistent, actionable feedback on discovery quality, demo execution, preparation, and deal strategy

• Partner with the Director of SE and Sales leadership on headcount planning, role design, and hiring

SE Operating Rhythm

• Design and facilitate SE deal reviews for Corp and MM: structured agendas, clear ownership, and documented follow-ups

• Lead demo reviews and call analysis sessions focused on elevating discovery, storytelling, and customer alignment

• Run weekly team ceremonies — standups, office hours, and enablement sessions — that keep SEs informed, aligned, and prepared

• Ensure learnings from team ceremonies are captured and incorporated into playbooks and ongoing training

SE Operating System

• Develop and maintain standardized discovery frameworks and templates tailored to downmarket segments

• Codify demo patterns, talk tracks, and best-practice flows for core use cases and product areas

• Implement pre-call preparation checklists and define clear expectations for SEs and their AE partners

• Define a repeatable onboarding and ramp plan for incoming SEs

• Introduce lightweight QA scorecards for discovery, demos, and technical validation — and coach consistently against them

Deal Forecasting and Technical Risk Management

• Implement and maintain consistent SE deal scoring across Corporate and Mid-Market opportunities

• Use SE scores to identify technical risk or misalignment early and drive corrective action with AEs

• Partner with frontline Sales managers so SE input becomes a reliable, visible component of the forecast

• Surface recurring product or solution gaps through SE scoring and route findings to Product and Professional Services

Sales Partnership

• Serve as the primary SE counterpart to Corporate and Mid-Market AEs and Sales managers

• Clarify and enforce SE rules of engagement for downmarket segments

• Protect SE capacity by redirecting mis-routed or low-value requests to appropriate resources

• Collaborate with Enablement, RevOps, and Product on initiatives that improve joint SE and Sales execution

Qualifications

Required:

• 5+ years in Sales Engineering, Solution Consulting, or a comparable pre-sales role within B2B SaaS

• 2+ years of people management or formal team leadership in a sales engineering context

• Experience supporting mid-market or commercial accounts with multi-stakeholder, complex sales cycles

• Demonstrated coaching ability — you deliver feedback that is specific, constructive, and drives measurable improvement

• Proven track record of building or improving SE process: playbooks, QA frameworks, discovery templates, or onboarding programs

• Strong communication and facilitation skills across 1:1s, team settings, and cross-functional partnerships

• Ability to prioritize effectively and operate with confidence in a high-growth environment

Preferred:

• Background in or around the construction or field service industry (HVAC, MEP, fire, mechanical, electrical, or specialty contracting)

• Experience in a segment-based SE model (Enterprise / Mid-Market / Corporate / Install Base)

• Familiarity with field service management, project management, or ERP and accounting platforms

• Experience leveraging AI or automation tools to streamline SE workflows

Travel

This role is primarily remote with approximately 10–15% travel, including customer onsite visits, industry events, and company offsites throughout the year.

What we offer:

• Generous equity grant, become an owner in our company!

• A comprehensive benefits package

• Flexible PTO and hybrid work schedules

• One-time work-from-home allowance

• Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days

• Company events and team-building activities, both in-person and virtual

• Fast-paced, collaborative, and dynamic work environment

• Opportunities for growth and career advancement

• Chance to work with cutting-edge technology and innovative solutions

• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.

About BuildOps

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.