Senior Manager, Solution Engineering

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Come join the Salesforce Solution Engineering leadership org. This role focuses specifically on our SMB (Small and Medium Business) segment—the engine of innovation and the fastest-growing part of the Salesforce ecosystem. In this role, you will lead a team of Solution Engineers who act as strategic partners to growing businesses, helping them navigate digital transformation and connect with their customers in entirely new ways.
The SMB SE organization is built on a "Founder Mentality." We hire leaders who are comfortable navigating shifting priorities with grace and who view complex business challenges as opportunities to be creative. Whether your team is focused on the Core Salesforce Platform or specialized "Co-Prime" solutions like Agentforce, Data Cloud, and Marketing Cloud, your mission is to turn cutting-edge technology into measurable growth for our customers.

Mission
In this frontline leadership role, you will work alongside your team and directly with customers to deliver impactful outcomes. You will:
• Lead Transformation Efforts: Guide SMB customers through their digital journeys, offering strategic counsel on AI adoption and achieving long-term success.
• Inspire "Collective Genius": Build and nurture a diverse team of Solution Engineers, fostering a culture of technical excellence where the team is obsessed with quality and continuous learning.
• Scale Go-to-Market Impact: Partner with Sales leadership to develop bespoke plays and reusable assets, codifying wins into playbooks that drive Salesforce’s transformation into the #1 AI Platform.
• Shape Solutions: Ensure your team designs and demonstrates impactful solutions that resonate with SMB needs, leading "CIO-style" executive conversations and high-stakes Proof-of-Concept delivery.
• Champion Product Innovation: Serve as the "Voice of the Field" to Product and R&D, distinguishing unique edge cases from systemic needs to influence the global product roadmap.

Key Responsibilities
• Partner for Success: Collaborate with Sales leadership to communicate Salesforce’s transformational value and execute growth plans aligned with our strategic vision.
• Grow Consumption & ACV: Lead the team in activating Data Cloud and Agentforce in key accounts, overseeing POC delivery and activation programs that drive measurable business impact.
• Cultivate Technical Mastery: Maintain excellence standards where every team member continuously develops their knowledge in AI, architecture, and business process integration.
• Enable the Ecosystem: Partner with SI Partners on implementation approaches while leading internal enablement for AEs and SEs across the SMB organization.
• Represent Salesforce: Support customer engagements by facilitating discussions at both the executive level and deep technical conversations with Heads of IT.
• Manage Product Feedback Loop: Collect 'Voice of Customer' insights systematically to ensure our roadmap reflects the reality of the SMB field.

Who You Are
Leadership & Strategy
• 5-10+ years of experience in a leadership role within strategy, management consulting, or sales organizations, with expertise in pre-sales and project delivery.
• Founder Mentality: You treat the business as your own and lead with empathy, modeling calm and focus even during complex projects.
• Proven ability to evaluate and reshape existing teams while mentoring individuals to achieve their full potential.

Technical Authority & Transformation
• Strong technical background with 5+ years in Solution Engineering, Consulting, or similar roles.
• Deep understanding of the "build"—from data strategy and IT architecture to AI workflows—with the ability to coach your team on technical details.
• Deep knowledge of design thinking and human-centered approaches to innovation; you move beyond features to focus on business transformation and ROI.

Operational Excellence
• Hands-on leadership style with a willingness to be "in the trenches" alongside your team on customer engagements.
• Strong analytical and negotiation skills, particularly when engaging at the C-level.
• Data fluency with adoption metrics, consumption ACV, and ROI analysis.

Your Impact
You will set a culture that makes your SEs excited to come to work—supported, challenged, and building the future. You'll serve as a trusted advisor to your team, acting as a sounding board for challenges and helping them navigate shifting product roadmaps. Most importantly, you will redefine what is possible for SMB customers, turning the "superintelligent enterprise" from a concept into a reality for the businesses that drive our economy.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 180,000 to CAD 230,000 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.