Senior Manager, Solution Consulting, Customer Workflows

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

· Support your aligned teams and regions to exceed sales and other goals as a leader in Servicenow’s Customer Workflow Industry Solution Consulting group

· Ensure your team of industry Solution Consultants (SCs) demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend, and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution

· Develop team members according to the demands of the business and according to their individual professional goals

· Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands

· Work with regional sales managers to prioritize regional Solution Consulting efforts; including helping with territory planning, pipeline building, account, and opportunity planning.

· Work with extended teams like field marketing, architects, customer success and customer outcomes to ensure a holistic sales approach to both new customers and renewal sales.

· Be “hands-on” to help your SCs with technical or industry expertise. Be the executive sponsor or deal-champion for relevant accounts/ deals.

· Assign resources to sales opportunities and consistently evaluate progress against goals. Help escalate issues to remove any roadblocks for the team.

· Assign resources as required to marketing and other efforts to support demand generation

· Develop and deploy team training curriculums to meet the changing demands of the sales organization

· Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback

· Ensure proper alignment of resources and effective utilization of skill sets within the assigned region

· Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.

To be successful in this role you have:

· Experience working in a fast-growing technology company selling enterprise business applications ideally with an emphasis on Customer Experience / Customer Service in a variety of Industries

· 7 years’ experience in presales

· Experience managing presales teams as 1st line management

· Deep experience in the Financial Services, and experience selling and gaining access to customers’ senior management and decision makers

· Understanding of standard approaches to coaching, mentoring and management of individual contributors

· Ability to motivate and inspire a growing team of Presales Solutions Consultants

· Experience in Value Based Selling or Solution Selling

· A thorough understanding of the SaaS Market space, the value differentiators of PaaS based solutions and a broad understanding of Service Management practices

 

For positions in this location, we offer a base pay of $168,750 - $278,475, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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