Senior Manager, Software Engineering – Sales Tech

The position:

We’re looking for a Senior Manager, Software Engineering – Sales Tech to lead the engineering teams responsible for building, maintaining, and enhancing the platforms that enable our Sales organization to connect families with the right senior living communities.

The Sales Tech organization supports the Lead Platform, Core Infrastructure, and Community tools which powers our advisor workflows, lead management, routing systems, CRM integration, revenue operations and support community engagement.

This role is focused on delivery excellence, team coordination, and operational clarity. The Senior Manager will ensure engineering execution aligns with stakeholder-defined initiatives, managing the day-to-day operations of a technical team that delivers reliable, high-quality software on time and at scale.

This position reports to the VP of Product & Technology – Senior Living.

Who you are:

You are a structured, detail-oriented engineering leader who thrives in a fast-paced, delivery-driven environment. You excel at managing execution across multiple priorities, providing clarity to your team, and ensuring accountability through clear planning, communication, and follow-up.

You are motivated by turning stakeholder direction into actionable engineering plans. You bring strength in organization, process, and communication — ensuring that projects are well-defined, resources are properly aligned, and outcomes are achieved consistently.

You lead through collaboration and calm efficiency. You build trust with your business partners by delivering what’s promised, providing transparency, and driving continuous improvement in execution.

What you will do:

Leadership & Execution

• Lead the Sales Tech engineering development team responsible for building and maintaining the systems that support sales operations, lead management, and community engagement.

• Task and coordinate QA resources supporting the Sales Tech product area, ensuring appropriate test coverage, prioritization, and alignment with release goals.

• Translate stakeholder-driven business priorities into executable technical plans and sprint objectives.

• Ensure clear documentation, planning, and delivery tracking for all engineering workstreams.

• Oversee the day-to-day execution of engineering initiatives, ensuring timely delivery and quality outcomes.

Cross-Functional Collaboration

• Partner closely with Product Management, Technical Program Management, and business stakeholders to clarify scope, define success criteria, and ensure timely progress against the roadmap.

• Communicate clearly and regularly with non-technical partners to provide updates on timelines, tradeoffs, and delivery status.

• Manage dependencies across teams, coordinating with Web, Data, and Infrastructure groups as needed.

People & Process Management

• Manage a team of software development engineers; provide coaching, feedback, and professional development aligned with individual and organizational goals.

• Maintain a positive, accountable, and high-performing team culture centered on delivery reliability and operational excellence.

• Implement and maintain lightweight, repeatable engineering processes that promote visibility and predictability.

• Collaborate with peers to ensure alignment of engineering practices, code quality, and deployment standards across teams.

Technical Stewardship

• Ensure stable operation of the Lead Platform and supporting services through sound engineering practices, monitoring, and incident management.

• Partner with architecture and platform teams to adopt common patterns and technologies that support scalability and maintainability.

• Champion the use of AI-assisted development tools to improve engineering velocity, while implementing guardrails and human review processes to ensure output accuracy and prevent risk to production systems.

• Apply a pragmatic, iterative approach to delivering technical improvements within business constraints.

Required Skills and Competencies:

• Bachelor’s Degree in Computer Science or Engineering or 3 years of equivalent experience

• 3+ years of experience working on or managing high performance engineering teams, preferably developers and QA engineers in a combined team

• Experience leading teams developing modern, high traffic applications and backend services, preferably using Node/TypeScript

• Strong understanding of project management software, preferably Jira

• Strong understanding of metrics and analytics to guide data driven decisions

• Understanding of API architecture including REST and GraphQL

• Understanding of data collection and storage methodologies and tools like MySQL / PostgreSQL / MongoDB / Elasticsearch

• Understanding of AWS Services, Docker Containers, and CI/CD

• A proven ability to navigate ambiguity, define direction, and align teams around team goals.

• Experience working in Agile environments, with a strong grasp of SDLC and continuous delivery.

• Excellent communication, collaboration, and leadership skills—you inspire trust, create clarity, and drive change.

• Familiarity with AI-driven development

Compensation:

• Base Salary: $135,000 to $170,000 + 30% Bonus

• Benefits:

• 401(k) plus match

• Dental insurance

• Health insurance

• Vision Insurance

• Paid Time Off

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About A Place for Mom

A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other.

We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.

• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.

• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.

• Win The Right Way: We see organizational integrity as the foundation for how we operate.

• Embrace Change: We innovate and constantly evolve.

Additional Information:

A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.

If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.