Senior Manager, Sales Strategy & Field Operations

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

We're seeing a strategic and results-driven Director of Sales Strategy & Field Operations to join our Sales Operations team. This role will serve as a key business partner to the Commercial North America Theater, while also contributing to global strategic initiatives such as Go-To-Market (GTM) design, territory planning and sales productivity optimization. You will work cross-functionally with Sales Leadership, Finance, Marketing, Enablement, and other teams to align execution with business strategy and drive sustainable growth.

Key Responsibilities

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Act as the primary Field Sales Operations leader supporting the Commercial North America sales organization.

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Partner with Sales and cross-functional leadership to design and implement GTM strategies that align with company objectives.

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Lead strategic planning processes for territories, segmentation, account assignments, and sales capacity modeling.

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Partner with sales operations teams to design and refine sales performance analytics, dashboards, and KPIs to support executive decision-making.

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Collaborate on global initiatives and serve as a thought leader to drive operational excellence.

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Optimize sales processes and infrastructure to improve Account Executive productivity and execution.

Basic Qualifications

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10+ years of experience in Sales Operations or related field

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Proven success developing strong relationships with sales leadership

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Deep understanding of GTM design, sales planning, and operational strategy.

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Strong analytical skills and experience with sales performance metrics and systems (e.g., Salesforce, Tableau, Clari).

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Exceptional communication and collaboration skills, with the ability to influence at all levels.

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A proven ability to seamlessly shift between strategic planning and tactical execution

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Experience working in a matrixed, fast-paced SaaS or technology environment preferred.

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Bachelor’s degree required; MBA or relevant advanced degree is a plus.

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Previous management experiences is a plus

The base salary for this role is between $160,000-$250,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer.[If applicable to position: Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

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Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.

• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.

• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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