Senior Manager - Residential Services (MAS7-20004288)

Qiddiya Investment Company is seeking a dynamic and experienced Senior Manager - Residential Services to lead our residential service initiatives. This pivotal role will focus on enhancing the overall resident experience by managing a variety of services, ensuring that our residential offerings meet high standards of quality and customer satisfaction.

The ideal candidate will be responsible for developing strategies that optimize residential services including maintenance, customer support, and community engagement initiatives. You will lead a team of service professionals to deliver unparalleled service to our residents, fostering an environment of satisfaction and community spirit.

Key Responsibilities

1) Residential Housing Operations

• Own the resident lifecycle: allocations, move‑in/move‑out, tenancy records, inspections, and vacancy management.
• Achieve occupancy and turnaround targets; ensure rooms are prepared to standard before assignment.
• Implement and audit house rules and community standards; manage grievances and service recovery.
• Develop and implement housing management system for the villages.
• Coordinate preventive & corrective maintenance with FM/engineering; track work orders and SLA adherence.
• Ensure health, safety, security, and accessibility compliance (fire life safety, emergency drills, disability access).

2) Laundry Services

• Oversee central and satellite laundry operations (collection/distribution, throughput, quality).
• Set and enforce hygiene protocols (wash temperatures, chemical dosing, segregation to prevent cross‑contamination).
• Drive process efficiency: machine utilization, energy/water use, and turnaround times (e.g., 24–48h).

3) Janitorial & Soft Services

• Manage daily cleaning programs across accommodations, public areas, dining, and recreation spaces.
• Establish quality audits, corrective actions, and pest‑control integration.
• Implement waste segregation and recycling; manage consumables and eco‑friendly materials.

4) Food Services (Catering)

• Govern menu planning and nutritional standards for diverse worker populations (Halal, vegetarian, allergens).
• Ensure HACCP/food safety compliance (temperature logs, traceability, hygiene inspections).
• Optimize service design: dining hall capacity, queue times, meal‑period staffing; conduct resident satisfaction surveys.
• Control food cost and waste through forecasting, portion control, and supplier performance management.

5) People Leadership

• Lead a multi‑disciplinary team (housing coordinators, supervisors, cleaners, laundry techs, catering staff).
• Workforce planning: rosters, overtime controls, training (HSE, food safety, customer service).
• Build a culture of safety, respect, inclusion, and service excellence; manage performance fairly and decisively.

6) Vendor & Contract Management

• Administer service contracts (cleaning, laundry plant ops, catering, pest control) with clear SLAs and KPIs.
• Conduct audits, review meetings, and improvement plans; negotiate variations and drive innovation.

7) Financial & ESG Performance

• Own OPEX/CAPEX budgets; deliver monthly variance analyses and cost‑to‑serve improvements.
• Champion ESG outcomes (resource efficiency, waste diversion, responsible sourcing, worker well‑being).
• Produce management reports and dashboards; present KPIs and action plans to leadership.

8) Compliance & Risk Management

• Ensure compliance with Saudi regulations (civil defense, food safety, labor law), and internal standards.
• Lead incident investigations and corrective actions; maintain emergency readiness and business continuity plans.

Requirements:
• 20 Years Experience in Hospitality
• Experience in region running large compounds and camps bigger that 5,000 beds
• Degree Qualification in Hospitality Management
• Certified and Professional in ISO 9001,22000
• Certification in Safety Management

Benefits:
• The opportunity to be part of one of Saudi Arabia’s most ambitious city developments.
• A role dedicated to a specific residential asset type, allowing you to build deep expertise in your area.
• A fast-paced, high-impact environment where strategic thinking and execution excellence are highly valued.
• Collaboration with global industry leaders in real estate development, architecture, and planning