Senior Manager, Reputation & Corporate Communications - 10 months FTC

The role / impact

You will lead Xero’s response to business-critical communications, managing live issues and crises that impact our customers, partners, and brand reputation. This high-profile role requires you to anticipate emerging risks and develop proactive strategies to mitigate reputational issues before they escalate, ensuring Xero remains a trusted voice in the small business community.

By taking a cross-organisational view, you will provide expert counsel to senior leaders and support the management of our external brand. Your work will ensure that even during challenging times, our communications remain clear, accessible, and human, helping to build a stronger economy and empower our community.

The team / how they connect

You will join the Global Corporate Communications team, working closely with the General Manager and Director of Corporate Communications to identify and implement strategic objectives. This collaborative group connects with legal, security, government relations, and marketing teams worldwide to ensure a coordinated and transparent approach to Xero’s reputation.

This is a 10 months Parental leave cover, with a potential to extend.

Initially, you will focus on

• Leading the communications response for live incidents and crises impacting the Xero brand and our partners.

• Reviewing and testing global issues management plans to ensure they are robust and signed off by key stakeholders.

• Collaborating on key corporate projects and announcements that support our global reputation.

• Normalising the use of AI within the team to uplift existing processes and documents.

Where and how you can work

This is a temporary 10-month contract based in New Zealand or Australia. We offer a hybrid working environment where you can balance time in our modern office spaces with working from home, supported by our "boost days" to maintain team connection and wellbeing.

Here are some of the things we are looking for

• You bring deep experience in corporate communications and issues management within a listed company or global environment.

• Your ability to provide high-level advice to senior stakeholders helps navigate complex commercial and reputational risks.

• You possess a natural flair for writing compelling, jargon-free communications that resonate with diverse audiences.

• Having a resilient and energetic approach allows you to thrive when responding to urgent matters and tight deadlines.

• You have a strong grasp of financial markets, technology trends, and the social media landscape.

• Your growth mindset means you enjoy finding creative ways to improve processes and support your teammates.

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.