Senior Manager, QA - Teamfight Tactics

As a Senior QA Manager of Teamfight Tactics’ (TFT) AXE Team, you are expected to understand Teamfight Tactics as a player, from the player’s point of view. You will be utilizing TFT Terminology in your daily work, with all of your stakeholders. You understand what it means to deliver a Quality product to our players, using a high-quality-bar baseline to drive Quality within our teams. You have experience delivering High-Quality In-game Events, Passes, and Content to players.

You will manage Quality Assurance professionals who work with software engineers, content developers, artists, project managers, and producers to create value for Players around the world. You will be guided by Riot's Test Policy to develop quality activities for every stage of the software development life cycle. Additionally, you will partner with your team or Product leadership and other craft leaders to arrive at more efficient solutions to everyday problems and improve delivery. You will also direct and task other QA professionals, often remotely to get your work completed. You will report to a Senior QA Manager.

Responsibilities:

• You shape craft strategy that directly impacts the development strategy within a business unit.

• You are accountable for the delivery of a comprehensive quality strategy for a smaller business unit or large initiative.

• You manage the quality assurance efforts across multiple initiatives or teams with support from business unit senior leadership.

• You are responsible for the results of the QA professionals across your sphere of influence.

• You directly manage managers, leaders, and/or individual contributors on initiatives/teams in addition to guiding their day to day work.

• You have in depth craft expertise in quality assurance and how it impacts and influences software development. You partner across disciplines to influence decisions.

Required Qualifications:

• Experience creating test strategies for products.

• Experience setting strategic goals for teams to execute.

• Experience managing performance of embedded QA professionals.

• Experience working with remote testing teams.

• Experience working with senior leadership to manage budgets and headcount.

• Experience establishing quality metrics that influence strategy and drive change.

• 8+ years Quality Assurance Experience, with at least 2 years in a leadership role.

Desired Qualifications:

• Experience managing managers.

• Development experience across several platforms; mobile, console, and PC.

• Preferred Licenses/certifications:

• ISTQB Foundation Level

• ISTQB Agile Tester or ICAgile Agile Testing (ICP-TST)

• ISTQB Advanced Test Manager

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data

• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors

• Accessing Company assets, secure digital systems, and networks

• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.