Senior Manager, Professional Services Consulting (Data&Journey)

About the Role

Adobe Professional Services is seeking a Senior Manager to lead a team of Technical Consultants and Business Consultants specializing in Data and Marketing Automation (Customer Journey). This role is responsible for driving successful client engagements, ensuring high-quality delivery, and building scalable consulting capabilities across Adobe Experience Cloud solutions.

The ideal candidate will combine strong leadership, consulting expertise, and a deep understanding of data-driven marketing and customer journey orchestration.

What You'll do

1. Team Leadership & People Management

• Lead, mentor, and grow a group of Technical and Business Consultants

• Set clear goals, manage performance, and support career development

• Foster a collaborative, high-performance, and customer-centric culture

• Ensure the team has the right skills and capabilities aligned with market demand

2. Delivery Excellence

• Oversee end-to-end delivery of client engagements across Data and Marketing Automation domains

• Ensure projects are delivered on time, within scope, and with high quality

• Establish and enforce standard processes, methodologies, and governance frameworks

• Manage risks, critical issues, and client expectations effectively

3. Consulting & Solution Leadership

• Provide strategic guidance on customer data strategy, CDP, and customer journey orchestration

• Support solution design across Adobe Experience Platform, Adobe Journey Optimizer, and related tools

• Act as an executive sponsor or senior advisor for key accounts

• Bridge business requirements with technical implementation

4. Business & Customer Management

• Build strong relationships with key client

• Partner with Sales, Customer Success, and Product teams to drive account growth

• Support pre-sales activities including proposal development, scoping, and estimation

• Identify upsell and cross-sell opportunities within existing accounts

5. Practice Development

• Define and evolve service offerings in Data and Marketing Automation

• Develop reusable assets, frameworks, and accelerators

• Contribute to thought leadership and go-to-market strategies

• Monitor industry trends and incorporate standard methodologies into delivery

What You'll Succeed

• 8+ years of experience in consulting, digital marketing, or data-related roles

• 3+ years of experience in team management or leadership roles

• Strong understanding of:

• Customer Data Platforms (CDP)

• Marketing Automation / Customer Journey tools

• Data architecture and integration

• Proven experience delivering complex enterprise projects

• Excellent customer management and communication skills

• Language Requirements:
(i) Business-level English or above: comfortable participating in meetings and collaborating with global teams and ability to communicate business and technical concepts effectively)
(ii) Native or fluent Japanese is required (for Japan-based role): ability to engage with local clients and collaborators effectively.

Preferred

• Experience with Adobe Experience Cloud (AEP, AJO, Analytics, Target, etc.)

• Experience in both Technical Consulting and Business Consulting environments

• Knowledge of data privacy, governance, and compliance

• Experience in global or matrix organizations

Why Adobe Professional Services

At Adobe, you will be at the forefront of digital transformation, helping leading enterprises design and deliver personalized, data-driven customer experiences at scale.

As a Senior Manager in Professional Services, you will have a unique opportunity to:

• Lead high-impact transformations
Work with some of the most innovative companies to shape their data strategy and customer journey transformation initiatives.

• Drive end-to-end customer experience innovation
Influence how organizations leverage data, technology, and marketing to create meaningful, real-time customer engagement.

• Grow and shape a high-performing team
Build and develop a team of strong consultants, and play a key role in defining the future of the practice.

• Work at the intersection of business and technology
Collaborate with global collaborators across consulting, product, and engineering to deliver innovative solutions using Adobe Experience Cloud.

• Accelerate your leadership and consulting career
Gain exposure to executive customers, complex enterprise environments, and global projects.

Impact of the Role

In this role, you will not only ensure successful project delivery, but also:

• Shape clients’ long-term data and customer experience strategy

• Influence executive decision-making at enterprise organizations

• Establish scalable consulting frameworks and standard processes

• Contribute to the growth of Adobe’s Professional Services business

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.