Senior Manager - Problem Management

About the Role

We’re looking for a Problem Manager who enjoys solving tough challenges and collaborating with people across the business. In this role, you’ll help us strengthen our problem‑management practice, improve our services, and create a better experience for our users. We work together, support each other, and value curiosity, creativity, and clear communication!

What You’ll Do

You’ll take ownership of complex problem cases and guide them through the entire lifecycle. You’ll partner with teams across functions, turning insights into improvements that make a real impact.
Your work may include:

• Leading the problem‑solving process for high‑visibility or high‑impact technical issues
• Coaching team members and helping others grow their skills
• Analyzing trends, producing reports, and identifying patterns that help us improve
• Contributing to continuous‑improvement initiatives and Service Improvement Projects
• Creating and reviewing requirements, supporting testing teams, and validating solutions
• Collaborating with global partners, facilitating discussions, and keeping everyone aligned
• Recommending updates to processes and tools to help us work smarter
• Ensuring requirements and documentation meet our quality standards
• Coordinating small and medium‑sized projects with guidance from leadership

We believe great ideas come from everywhere, and you’ll have room to explore new approaches, ask questions, and influence how we evolve!

What You Bring

We’re excited to meet candidates who bring:

• Experience in Problem Management and a strong problem‑solving attitude
• Kepner‑Tregoe training (certification preferred)
• Strong communication skills, especially when explaining complex issues to senior leaders
• Confidence in working with a variety of stakeholders
• Flexibility to work shifts across UK–Romania schedules
• A solid understanding of technical environments and how different teams connect
• Curiosity, adaptability, and the ability to apply established approaches in new situations
• Deep expertise in a core rigor and the ability to apply it across a wide range of scenarios

If you don’t meet every requirement but feel excited about the role, we encourage you to apply—we’d love to hear your story!

Additional Information

In this role, you may lead smaller projects, guide colleagues, and contribute to planning and decision‑making. You’ll help us shape how we operate and ensure we keep improving. You’ll also have the chance to mentor others, share knowledge, and support a culture of collaboration and learning.

We’re looking for people who enjoy understanding the bigger picture of how technology and services evolve. If you love solving problems, working with great people, and exploring new ideas, this is a fantastic place to grow your career!

Equal Opportunity Statement

We’re committed to creating an inclusive environment for everyone. We welcome applicants from all backgrounds and provide reasonable accommodations throughout the hiring process. If you need support at any point, just let us know—we’re here to help!

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.