Senior Manager, Policy Governance & Issue Management, LRCO

ABOUT AIRWALLEX

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

ATTRIBUTES WE VALUE

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

ABOUT THE TEAM

The Legal, Risk & Compliance (LRC) team at Airwallex is a collaborative group of legal professionals and risk management experts. We’re passionate about safeguarding Airwallex’s operations, fostering a culture of compliance and integrity, and ensuring we navigate the global financial landscape responsibly. The team provides expert guidance and proactive support across all areas of the business—identifying, mitigating, and managing legal and financial risks to enable sustainable growth.

WHAT YOU'LL DO

As the Senior Manager, Policy Governance & Issue Management, LRCO, you will be reporting to the Chief of Staff of LRC and will be part of a team of ex-top consultants focusing on enhancing and upgrading the division including strategy and processes. You will be responsible for developing and executing a best-in-class policy governance program across Risk, Regulatory Compliance, and Financial Crime Compliance (FCC) functions. You will own the end-to-end lifecycle of policy management—including the process and the control of the of issuing, localization, renewal, decommissioning, and archiving— and that our policies are consistently implemented and monitored across global and local entities. You will also lead the identification, escalation, and remediation of issue management, and drive the procurement and optimization of governance tools, leveraging AI to enhance efficiency and compliance. This role offers the potential to build and lead a high-performing team, scaling the governance program company-wide.

Responsibilities:

- Develop, implement, and continuously improve the global policy governance program ensuring alignment with regulatory requirements and Airwallex’s risk appetite

- Embed the full policy lifecycle to ensure that all policies are drafted issued approved, renewed or decommissioned in accordance with our regulatory obligations and corporate governance standards

- Procure and implement fit-for-purpose policy governance tools; optimize processes using AI and automation

- Cross-functional collaboration with Risk, Regulatory Compliance, FCC, Legal and at a second stage Product, and Engineering to ensure policies are embedded in business processes and regulatory changes are tracked and implemented

- Develop and manage robust issue management processes: identify, escalate and track issues raised by regulators, internal audit and other sources and ensure remediation is completed

- Prepare and present reports to executive management on governance activities, audit outcomes, and risk assessments

- Potential to lead and scale a team responsible for policy governance and issue management across the company

WHO YOU ARE

Minimum Qualifications:

- Bachelor’s degree in a relevant field such as Compliance, Law and Risk

- At least 5 years of experience in a legal, risk or compliance role and 10 years of overall experience. Preferred candidates have experience in policy governance within the fintech, payments, or financial services industry

- Demonstrated experience developing and implementing governance frameworks, policies, and procedures at a global or regional level

- Familiarity with policy governance tools and AI-driven process optimization being ready to build this program based on newest and most efficient tools available

- Hands-on mentality and a track record of driving execution in fast-paced, high-growth environments

Preferred Qualifications:

- Experience leading teams and scaling governance or compliance programs

- Experience with tool procurement, vendor management, and process automation

- Advanced degree (MBA, Master’s, or relevant certification) is a plus

- Consultant experience is a plus

APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

EQUAL OPPORTUNITY

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.