Senior Manager People Services

Who We Are:

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

The Business Partner is a strategic advisor to our International and Leadership teams, driving alignment between business priorities and people strategy. This role partners closely with the People Services team to design and deliver impactful people initiatives and engagement programs that enable employees and teams to perform at their best.

The Business Partner plays a key role in workforce planning and talent strategy, with hands-on involvement in recruitment and in guiding managers through the full employee lifecycle, from hiring to onboarding and development. A core part of the role is to coach and support leaders, strengthening their capability to lead high-performing teams through both strategic insight and practical, day-to-day guidance across a broad range of people topics.

A strong understanding of compensation, career development frameworks, and salary administration is essential to ensure consistent and competitive practices. The role requires a high-energy, hands-on individual who brings creativity, sound judgment, and the ability to influence and inspire stakeholders at all levels of the organization.

In addition, the Business Partner (International) supports global employment programs and ensures compliance with regional legislation and company standards, including Health & Safety and Compliance. This includes monitoring evolving regulatory requirements and partnering with the Payroll team to ensure alignment and effective implementation across regions.

What You'll Do:

• Build and maintain strong, trusted relationships with leaders and teams, with a focus on Bandwidth International locations, acting as a strategic advisor to enhance organizational effectiveness and business outcomes. Serve as a key liaison between the business and People Services to ensure alignment and impact.

• Drive and support strategic people initiatives including workforce planning, talent management, performance management, and organizational design. Partner with leadership on long-term people development, department planning, and staffing strategies to ensure sustainable team performance.

• Coach and influence managers to strengthen leadership capability, supporting them in employee development, performance management, and decision-making. Partner with other Business Partners to design and deliver leadership development initiatives across the organization.

• Proactively assess business needs and ensure effective delivery of People programs by aligning with business priorities and coordinating with People Services functional teams across regions.

• Provide guidance on employee relations matters, including conflict resolution and the consistent application of People policies, procedures, and practices. Support fair, compliant, and timely resolution of employee issues.

• Ensure full compliance with local and EU employment legislation and company policies, including Health & Safety requirements. Act as co-Prevention Advisor for the Brussels office and serve as Secretary for the Brussels Committee for Prevention and Protection at Work (CPPT), ensuring proper documentation and governance.

• Foster a positive, inclusive, and engaging work environment across the region by promoting and organizing company engagement initiatives and cultural programs.

What You Need:

• Education:

• Bachelor’s degree in Human Resources or similar

• Experience:

• Proven experience as an HR Business Partner or in a similar strategic HR role, preferably in an international or multi-country environment

• Knowledge:

• Broad and deep HR expertise across core disciplines including employee relations, change management, organizational development, coaching, and compensation/career frameworks

• Experience operating in a cross-functional, international environment, partnering with HR Centers of Excellence (e.g. Compensation, Benefits, Talent Acquisition) and navigating diverse employment laws and cultural contexts

• Strong understanding of EU and regional employment laws; experience engaging with employee representative bodies (e.g. works councils, CPPT) is a plus

• Functional understanding of business unit operations, structures, and workflows

• Strong interpersonal, verbal, and written communication skills, with the ability to build trust, influence stakeholders, and handle sensitive matters with a high level of discretion and credibility

• Advanced analytical capabilities, with fluency and curiosity in HR systems (e.g. HRIS) and emerging AI tools, leveraging data and AI-driven insights to inform decision-making and identify trends

• Strong problem-solving skills, with the ability to assess complex situations, identify risks, and implement pragmatic solutions

• High level of organization and ability to manage multiple priorities in a fast-paced, ambiguous environment

• Fluency in English and French required; additional languages are a plus

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• Work laptop and an internet allowance to support the costs of the Internet at home

• We contribute 5-10% of monthly gross salary into your risk insurance , depending on your seniority at the company. This includes retirement, life and disability cover.

• Hospitalization insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.

• Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).

• Unlimited, free and anonymous consultations with our dedicated therapist.

• Childcare support

• 100% transportation reimbursed for journeys done by public transport

• Meal vouchers, eco-vouchers, and gift vouchers

• Cycle to work scheme

• 24 days annual leave per year and 1 additional day every 3 years. (Please note that the Belgian system grants legal holidays proportionally to the time you have served as an employee in Belgium the prior year)

• Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email

• Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges

• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild

• 90-Minute Workout Lunches, contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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EU Compensation Range
€57.000—€74.000 EUR