Senior Manager, Onboarding Strategy & Operations

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

We are seeking a strategic and analytical Senior Manager, Onboarding Strategy & Operations to lead the operational backbone and enablement infrastructure of our global Training organization. This role ensures trainers and training programs operate at peak efficiency, training content is scalable and effective, and global training operations are fully ready to support rapid international expansion.

You will oversee pre-training readiness, global training operations, instructional design and enablement, and cross-functional initiatives that drive speed to first order and ensure every trainer and customer succeeds globally. This role combines strategy, analytics, operations, and people management in a fast-paced, high-growth environment.

WHAT YOU’LL DO

- Training Operations & Readiness: Oversee global training operations, including scheduling, session readiness, and multi-market scaling to reduce friction and accelerate speed to first order.

- Strategic Initiatives: Lead high-priority, cross-functional programs such as international launches, pre-training ops optimization, and enablement initiatives.

- Data & Insights: Analyze operational and training metrics to identify gaps and recommend improvements that drive faster activation and training effectiveness.

- Enablement & Content Oversight: Ensure training content drives desired behaviors and outcomes; maintain governance, quality, and global-readiness standards.

- Process Design & Improvement: Map, optimize, and standardize workflows, SOPs, and repeatable systems to support consistent global execution.

- Cross-functional Partnership: Collaborate with Sales, BizSys, RevOps, Product, and other stakeholders to ensure operational readiness and seamless customer onboarding.

WHAT WE’RE LOOKING FOR

- 8+ years in Strategy & Operations, Business Operations, or Management Consulting role, preferably within a Customer Experience (CX) or Customer Success (CS) organization in a high-growth technology environment.

- Proven ability to design and operationalize scalable systems that improve efficiency, reduce friction, and enable global teams.

- Track record managing complex, cross-functional programs from conception to flawless execution.

- Experience managing and scaling teams, with ability to mentor and develop operational and enablement staff.

- Data-driven: experience defining KPIs, analyzing metrics, and making recommendations to improve training, content, or operational outcomes.

- Exceptional communication skills: able to simplify complex concepts, influence stakeholders, and drive alignment across teams.

- Strong operational and analytical thinking; skilled at process design, improvement, and standardization.

- Comfortable in fast-paced, ambiguous environments, balancing multiple priorities.

Bonus Points:

- Experience in healthcare, dental, or clinical operations.

- Multi-lingual or international training program experience.

Familiarity with LMS, CMS, or other enablement technologies.

Req ID: J-867

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers https://www.meetdandy.com/careers/ for more!