Senior Manager of Information and Awareness

*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States.

Global Support and Development is seeking to hire a Senior Manager of Information and Awareness within our Programs section. The position is full-time and located at HQ in Charlotte, N.C.Reporting to our Director of Portfolios, the Senior Manager is responsible for overseeing the development and execution of the long-term strategies within its portfolio (currently information management and maritime access).

The Senior Manager will help ensure that all information management products and services within and across all portfolios (as indicated by the IM program strategy) are contributing to systems change within our area of operation while also supporting GSD to strategically enhance its internal capacity and support evidence-based decision-making for rapid response, disaster preparedness, and internal enablers.

GSD offers a comprehensive benefits package to include:

Up to 25 days of accrued vacation

Up to 80 hours of annual sick leave

Up to 80 hours of Military Pay and 30 Days Differential

Medical, Dental and Vision (GSD covers monthly premium)

Group Life and AD&D Coverage (GSD covers monthly premium)

Retirement (Pre and Post Tax Options) and a Company Match

Matches on Qualified 529 Plans

Up to 14 Paid Holidays

Want to know more?  Read below for additional responsibilities and qualifications.

Support critical decision-making processes, to include identifying issues and driving problem-solving, especially in resource-constrained and time-sensitive contexts; 

Support the professional development and growth of direct reports and the departmental team as a whole;

Leads budgetary planning, financial control and monthly analysis for the Information Management Team;

Develop, execute, and refine programmatic strategic plans based on organizational strategic direction, emerging priorities, and learning;

Lead operational risk management in all programmatic design and delivery, to include risk identification and mitigation planning, with an emphasis on data privacy and protection;

Through collaboration with internal and external stakeholders, co-design impactful projects designed to help partners achieve their short-term and long-term objectives, aligned with programmatic strategic plans;

Ensure the I&A portfolio is applying a comprehensive measurement framework at project, program, and portfolio levels with regular reporting on outputs and outcomes, and contributing to evaluation design and execution on impact;

Ensure technical excellence of programs and services executed under the portfolio and those contributing to other programs across the portfolio;

Through collaboration with internal stakeholders, ensure the timely execution and adaptation of portfolio strategies to ensure organizational strategic milestones are met;

Support relationship management with external partners and collaborators necessary for the successful execution of the IM program strategy;

Prompt and action GSD’s core values of accountability, humility, and integrity in all work we conduct;

Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact; and

Perform other duties as assigned.

QUALIFICATIONS:

Required Experience:

Eight (8) or more years of relevant management experience in in information management, data analysis, data science, or a related field, preferably in the humanitarian sector;

Five (5) or more years experience operating in data management, knowledge management or data science, preferably in an international context, particularly in humanitarian or development operations; and

Proven experience developing programs and teams.

Required Education:

Master’s Degree in Information Management, Computer Science, Data Science or related field; or

Equivalent education and experience.

Professional Licenses/Certifications:

Certified Analytics Professional (CAP) or similar desired; and

Certification in project management desired.

Knowledge/Skills:

Proven ability to lead, manage and motivate teams to produce quality results within challenging timeframes and ongoing change;

Program oversight and management, development of programmatic policy, procedure, and guidelines;

Strategic enabler with ability to drive key initiatives and influence cross collaboration;

Experience in developing and implementing risk mitigation strategies and contingency plans; 

Ability to coordinate multiple projects simultaneously under pressure;

Confident and effective written and verbal communication, to include presentation ability;

Cultural awareness and the ability to work collaboratively with a wide array of stakeholders to build relationships;

Advanced knowledge and expertise in information management principles and practices, including data governance, data lifecycle management, data security, and data privacy;

Strong technical skills in data analysis, data visualization, and data science methodologies, with proficiency in relevant software and tools (e.g., GIS, data analysis software, data visualization platforms);

Strong organizational skills and the ability to rapidly shift tasks;

Experience working and/or traveling domestically and internationally; and

Working knowledge of Spanish and/or French desired.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

At this time, GSD is not offering sponsorship and is only accepting applications from persons eligible to work in the United States; and 

Routine domestic and international travel up to 25% is required.

GSD prioritizes the safety, security, and well-being of all of our staff members. All employees are expected to follow strict safety protocols, including the use of personal protective equipment (PPE) as required and adherence to safety regulations (maritime and other), to mitigate risks.

Consistent with the Americans with Disabilities Act (ADA) and North Carolina state law, GSD will provide reasonable accommodation for a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship
or a direct threat to the health and/or safety of the individual or others.

These working conditions and physical demands are described to provide a clear understanding of the nature of the role, including the essential deployment responsibilities that may be necessary, to ensure that potential candidates are well-prepared for the challenging and demanding nature of the duties and realities of disaster response work. GSD is not able to reasonably predict when or whether it will become necessary to deploy an employee in this position for disaster response work.  Such decisions are made as circumstances arise to meet organizational needs, and employees in this role are therefore expected to be able to fulfill disaster response work responsibilities.

Working Conditions During Non-Deployment Periods

Work is performed in an office setting and is generally sedentary, but may involve movement (e.g., walking, standing or otherwise being mobile throughout the office) for brief periods of time;

Ability to use hands, reach, and independently lift and move items weighing up to 20 pounds, carry, push, and pull or otherwise move objects;

Ability to bend and stoop;

Ability to sit and view a computer screen for extended periods of time;

Ability to demonstrate manual dexterity to operate computer and other office equipment;

Ability to communicate effectively with others.

Working Conditions During Deployment Periods (Including Rapid Response)

May be regularly exposed to and required to work in varying outdoor weather conditions, including extreme heat or cold, heavy rainfall, and other extreme weather events; 

May be required to engage in irregular travel and / or work schedules, which may include extended hours exceeding 8 or 12 hours in a day for prolonged periods outside of the control of the individual;

While wearing appropriate personal protective equipment (PPE) which is required and provided by GSD: 

Work may be conducted near moving mechanical parts, which could include exposure to loud noises;

Work may be conducted near and include potential exposure to fumes, airborne particles, and toxic or caustic chemicals; or 

Work may be conducted in areas that include exposure to the risk of electrical shock or vibration.

Ability to obtain necessary travel documents and fulfill any other travel requirements (including an active passport, visa requirements, vaccinations, etc.);

This role may include deployments to support natural disaster response efforts within hazardous, dynamic, and unstable environments (economically/environmentally) in pre- and post- disaster scenarios, which could include, among other conditions: lack of access to medical care, exposure to critical incidents (including severe injury, death, traumatic encounters, and/or mental strain), and uncommon sleeping arrangements (i.e. not in a hotel, could include close living quarters and cohabitation);  

GSD’s nutritional environment contains milk, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat products. Ability to make dietary accommodations may be limited. Potential exposure to food borne allergens; and

Employees may be required for this role to work upon our Humanitarian Vessel for up to 30 consecutive days. The vessel’s working environment entails performing in conditions inherent to vessel travel, including but not limited to: steep and narrow stairs and living spaces, close quarters including cohabitation, sharp surfaces, metal gangways and ladders, heavy doors, European-type plugs and wiring (220-240v, 60Hz) which cannot support all American appliances, in addition to bright and flashing lights, loud noises, nuts and shellfish exposure, poor weather, movements which can trigger motion sickness, and / or limited access to hospital / definitive care. This setting involves various sea conditions, including but not limited to rough seas, adverse weather, and potential for sea sickness.

Physical Demands During Non-Deployment Periods

Ability to perform work indoors in an office environment;

Ability to work a varied schedule to complete projects and meet deadlines in response to changing demands;

Ability to travel to attend meetings, industry or professional association conferences and stay overnight as required.

Physical Demands During Deployment Periods

Must be able to remain in a stationary position (sitting or standing) for up to 50% of the time;

Ability to regularly engage in manual dexterity; 

[FOR VESSEL] Essential physical requirements (depending on job description requirements) may also include climbing, balancing, reaching or stretching, stooping, kneeling, crouching, crawling; 

Ability to frequently move lift, push, pull, carry  items weighing up to 20 pounds for various needs;

Ability to observe details at a close range (within a few feet of the observer), and the ability to communicate information and ideas so that others will understand (must also be able to exchange accurate information in these situations); 

Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

This job description reflects an assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned.  Other duties and tasks may be assigned to this job at GSD’s discretion.

Work Authorization Requirements: GSD participates in E-verify, an internet-based system that allows employers to determine the eligibility of their employees to work in the United States. E-Verify is administered by the U.S. Department of Homeland Security and the Social Security Administration. Our participation in E-Verify is in compliance with federal law and is limited to the use of E-Verify for employment eligibility verification only. We do not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9.

This job description is a summary rather than a detailed list of the duties performed.  The essential functions, knowledge, skills, and working conditions may change along with business needs.  This job description does not constitute a contract between employer and employee as employment is at will.  Global Support and Development provides reasonable accommodations to assist qualified individuals in order to perform the essential functions their job requires.

GSD is an Equal Opportunity Employer, and embraces all candidates regardless of race, color, sex (including pregnancy), nation of origin, ethnicity, religion, disability, marital status, sexual orientation, age, gender identity or expression, genetic information, military/veteran status or any other basis prohibited by law. GSD promotes diversity, equity, and inclusion in all candidate selections.