Senior Manager of Immediate Needs

*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States.

Global Support and Development (GSD) is looking for a Senior Manager of Immediate Needs to lead the strategic execution of our most critical humanitarian efforts. The position is full-time, in-person, and located at HQ in Charlotte, N.C.

When disaster strikes, the first few days define the future of a community. At GSD, we work at the intersection of rapid response, disaster preparedness, and climate adaptation. Our mission is to work alongside regional, national, and local communities across the Caribbean, Central America, and the Pacific to build resilience through an "innovation mindset"—filling specific gaps and leveraging unique capabilities to save lives and protect futures.

Reporting to the Director of Portfolios, you will be the driving force behind our Immediate Needs portfolio. You won't just be managing logistics; you’ll be shaping the strategies for Non-Food Items (NFIs) and Water systems, piloting new programs, and ensuring every intervention contributes to long-term systems change. If you are a technical expert who thrives on readiness, evidence-based decision-making, and mentoring teams in high-stakes environments, we want you on our team.

GSD offers a comprehensive benefits package to include:

Up to 25 days of accrued vacation

Up to 80 hours of annual sick leave

Up to 80 hours of Military Pay and 30 Days Differential

Medical, Dental and Vision (GSD covers monthly premium)

Group Life and AD&D Coverage (GSD covers monthly premium)

Retirement (Pre and Post Tax Options) and a Company Match

Matches on Qualified 529 Plans

Up to 14 Paid Holidays

Want to know more? Read on to learn more about the role and how you can help us turn strategy into action!

ESSENTIAL FUNCTIONS:

Lead budgetary planning, financial control and monthly analysis for the Immediate Needs Team;

Lead operational risk management in all programmatic design and delivery, to include risk identification and mitigation planning, with an emphasis on programming in the immediate aftermath of a disaster response;

Ensure technical excellence of programs and services executed under the portfolio and those contributing to other programs across the portfolio;

Collaborate with internal and external stakeholders to co-design impactful projects that align with programmatic strategic plans. You will ensure these initiatives help partners achieve their short- and long-term objectives while coordinating across internal teams to execute and adapt portfolio strategies in line with organizational goals and milestones.

Support relationship management with external partners and collaborators necessary for the successful execution of the Immediate Needs program strategy;

Develop, implement, and execute plans, processes, and projects in support of team and departmental strategy, maximizing efficient use of resources across the organization and ensuring shared vision;

Support the professional development and growth of direct reports and the organization as a whole as it relates to capacity building on the technical expertise of the team (immediate needs including NFIs and Water);

Support critical decision-making processes by identifying issues and driving problem-solving, especially in resource-constrained and time-sensitive contexts, which includes identifying and mitigating issues that may impact organizational stability;

Prompt and action GSD’s core values of accountability, humility, and integrity in all work we conduct;

Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact; and

Perform other duties as assigned.

QUALIFICATIONS: 

Required Experience:

Eight (8) or more years of relevant experience working in disaster response and/or humanitarian assistance, with a proven track record of managing large-scale programs, preferably related to NFI, water, and other related portfolios;

Five (5) or more years management experience working in disaster response and/or humanitarian assistance, with a proven track record of managing diverse teams and staff; and

Proven experience developing programs and teams.

Required Education:

Master’s Degree in related field; or

an equivalent combination of educational and relevant professional experience.

Knowledge/Skills:

Proven ability to lead, manage and motivate teams to produce quality results within challenging disaster response and humanitarian contexts, timeframes and ongoing change;

Program oversight and management, development of programmatic policy, procedure, and guidelines;

Strategic enabler with ability to drive key initiatives and influence cross collaboration;

Experience in developing and implementing risk mitigation strategies and contingency plans; 

Ability to coordinate multiple projects simultaneously under pressure;

Confident and effective written and verbal communication, to include presentation ability;

Cultural awareness and the ability to work collaboratively with a wide array of stakeholders to build relationships;

Strong organizational skills and the ability to rapidly shift tasks;

Experience working and/or traveling domestically and internationally; and

Working knowledge of Spanish and/or French desired.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

At this time, GSD is not offering sponsorship and is only accepting applications from persons eligible to work in the United States.

Routine domestic and international travel up to 45% is required.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

GSD prioritizes the safety, security, and well-being of all of our staff members. All employees are expected to follow strict safety protocols, including the use of personal protective equipment (PPE) as required and adherence to safety regulations (maritime, and other), to mitigate risks. 

Consistent with the Americans with Disabilities Act (ADA) and North Carolina state law, GSD will provide reasonable accommodation for a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship or a direct threat to the health and/or safety of the individual or others. 

These working conditions and physical demands are described to provide a clear understanding of the nature of the role, including the essential deployment responsibilities that may be necessary, to ensure that potential candidates are well-prepared for the challenging and demanding nature of the duties and realities of disaster response work. GSD is not able to reasonably predict when or whether it will become necessary to deploy an employee in this position for disaster response work.  Such decisions are made as circumstances arise to meet organizational needs, and employees in this role are therefore expected to be able to fulfill disaster response work responsibilities. 

Working Conditions During Non-Deployment Periods

Work is performed in an office setting and is generally sedentary, but may involve movement (e.g., walking, standing or otherwise being mobile throughout the office) for brief periods of time;

Ability to use hands, reach, and independently lift and move items weighing up to 20 pounds, carry, push, and pull or otherwise move objects;

Ability to bend and stoop;

Ability to sit and view a computer screen for extended periods of time;

Ability to demonstrate manual dexterity to operate computer and other office equipment;

Ability to communicate effectively with others.

Working Conditions During Deployment Periods (Including Rapid Response)

May be regularly exposed to and required to work in varying outdoor weather conditions, including extreme heat or cold, heavy rainfall, and other extreme weather events; 

May be required to engage in irregular travel and / or work schedules, which may include extended hours exceeding 8 or 12 hours in a day for prolonged periods outside of the control of the individual;

While wearing appropriate personal protective equipment (PPE) which is required and provided by GSD: 

Work may be conducted near moving mechanical parts, which could include exposure to loud noises;

Work may be conducted near and include potential exposure to fumes, airborne particles, and toxic or caustic chemicals; or 

Work may be conducted in areas that include exposure to the risk of electrical shock or vibration.

Ability to obtain necessary travel documents and fulfill any other travel requirements (including an active passport, visa requirements, vaccinations, etc.);

This role may include deployments to support natural disaster response efforts within hazardous, dynamic, and unstable environments (economically/environmentally) in pre- and post- disaster scenarios, which could include, among other conditions: lack of access to medical care, exposure to critical incidents (including severe injury, death, traumatic encounters, and/or mental strain), and uncommon sleeping arrangements (i.e. not in a hotel, could include close living quarters and cohabitation);  

GSD’s nutritional environment contains milk, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat products. Ability to make dietary accommodations may be limited. Potential exposure to food borne allergens; and

Employees may be required for this role to work upon our Humanitarian Vessel for up to 30 consecutive days. The vessel’s working environment entails performing in conditions inherent to vessel travel, including but not limited to: steep and narrow stairs and living spaces, close quarters including cohabitation, sharp surfaces, metal gangways and ladders, heavy doors, European-type plugs and wiring (220-240v, 60Hz) which cannot support all American appliances, in addition to bright and flashing lights, loud noises, nuts and shellfish exposure, poor weather, movements which can trigger motion sickness, and / or limited access to hospital / definitive care. This setting involves various sea conditions, including but not limited to rough seas, adverse weather, and potential for sea sickness.

Physical Demands During Non-Deployment Periods

Ability to perform work indoors in an office environment;

Ability to work a varied schedule to complete projects and meet deadlines in response to changing demands;

Ability to travel to attend meetings, industry or professional association conferences and stay overnight as required.

Physical Demands During Deployment Periods

Must be able to remain in a stationary position (sitting or standing) for up to 50% of the time;

Ability to regularly engage in manual dexterity; 

[FOR VESSEL] Essential physical requirements (depending on job description requirements) may also include climbing, balancing, reaching or stretching, stooping, kneeling, crouching, crawling; 

Ability to frequently move lift, push, pull, carry items weighing up to 50 pounds for various needs;

Ability to observe details at a close range (within a few feet of the observer), and the ability to communicate information and ideas so that others will understand (must also be able to exchange accurate information in these situations); 

Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

This job description reflects an assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at GSD’s discretion.

Work Authorization Requirements: GSD participates in E-verify, an internet-based system that allows employers to determine the eligibility of their employees to work in the United States. E-Verify is administered by the U.S. Department of Homeland Security and the Social Security Administration. Our participation in E-Verify is in compliance with federal law and is limited to the use of E-Verify for employment eligibility verification only. We do not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9. Notwithstanding, employment is conditional upon validity of Employment Authorization Documents (EADs).

This job description is a summary rather than a detailed list of the duties performed.  The essential functions, knowledge, skills, and working conditions may change along with business needs.  This job description does not constitute a contract between employer and employee as employment is at will.  Global Support and Development provides reasonable accommodations to assist qualified individuals in order to perform the essential functions their job requires.

GSD is an Equal Opportunity Employer, and embraces all candidates regardless of race, color, sex (including pregnancy), nation of origin, ethnicity, religion, disability, marital status, sexual orientation, age, gender identity or expression, genetic information, military/veteran status or any other basis prohibited by law. 

GSD promotes diversity, equity, and inclusion in all candidate selections.