Senior Manager of Enterprise Performance and Transformation

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY! 

At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers—recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber and fixed wireless solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.

WHY UNITED?

Award-Winning Culture: 2023 & 2024 Best Places to Work

Trusted Local Employer for over 75 Years: 4.7 Google Star Rating

Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings

Top 100 Fiber-To-The-Home Leader

401k + Match, HSA, and more!

SUMMARY

The Senior Manager of Enterprise Performance & Transformation (EPT) translates strategy into a prioritized portfolio of initiatives that drive measurable financial and operational results. This role partners with executive leadership to align efforts across Finance, Operations, and Technology while ensuring disciplined execution through strong program and portfolio management.

The role provides clear visibility into performance and value creation, enabling informed decision-making, and oversees strategic process and technology initiatives to support scalable, long-term growth.

POSITION SCHEDULE AND ONSITE REQUIREMENTS

This is a full-time, direct-hire position based out of our Franklin, TN office. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.

Enterprise Strategy & Value Creation

Partner with the CFO and COO to translate strategy into a prioritized portfolio of initiatives.

Build and maintain visibility into initiative-level value, including cost, revenue, and productivity impacts.

Support the development and validation of business cases and ROI assumptions.

Performance Management & Insights

Partner with the CFO and COO to translate strategy into a prioritized portfolio of initiatives.

Build and maintain visibility into initiative-level value, including cost, revenue, and productivity impacts.

Support the development and validation of business cases and ROI assumptions.

Program & Portfolio Management

Lead the PMO function, ensuring disciplined execution of cross-functional initiatives.

Establish governance, milestones, and standardized executive reporting.

Manage dependencies across finance, operations, IT, and cross-functional teams.

Reduce duplication and resolve conflicts across initiatives.

Ensure initiatives remain aligned with strategy and deliver expected returns.

Systems, Process & Technology Enablement (Strategic Oversight)

Identify and prioritize process and technology investments that deliver measurable enterprise value.

Serve as the executive sponsor for transformation-related systems and automation initiatives.

Partner with IT, DevOps, and Technical Program Management to ensure solutions align with strategic objectives.

Ensure technology investments have defined ROI, success metrics, and adoption plans.

Balance innovation with operational stability, scalability, and risk management. 

Organizational Leadership

Build, lead, and develop a high-performing EPT team, including project managers, analysts, and systems leaders.

Establish clear roles, accountability, and development paths.

Build a scalable transformation capability across the organization.

Key Stakeholders

CFO and Finance leadership (including FP&A).

COO and Operations leadership.

IT, DevOps, and Technical Program Management teams.

Operations and functional leaders.

Executive leadership team.

WHAT YOU BRING

Required Qualifications

Bachelor’s degree in business, finance, operations, or a related field.

8–12+ years of experience in strategy, finance, operations, consulting, transformation, or PMO leadership.

Proven track record of delivering enterprise initiatives with measurable financial impact.

Strong financial acumen, with the ability to quantify ROI and value realization.

Experience leading cross-functional teams without direct authority.

Exceptional executive communication and influencing skills.

Preferred Qualifications 

Experience operating at the intersection of finance and operations.

Exposure to systems integration, analytics, automation, or AI initiatives from a business leadership perspective.

Experience in consulting or within a transformation office.

MBA or equivalent advanced degree.

WHAT SUCCESS LOOKS LIKE
Success in this role is defined by delivering measurable impact, not just managing projects. Within the first 12–24 months, you will:

Deliver Measurable Business Value

Translate strategy into a focused set of initiatives that drive meaningful financial and operational outcomes.

Deliver tangible improvements in cost structure, productivity, and/or revenue enablement.

Bring Discipline to Execution

Establish clear ownership, priorities, and success metrics across all major initiatives.

Improve the organization’s ability to consistently deliver initiatives on time and as expected.

Enable Better, Faster Decisions

Provide leadership with clear, trusted visibility into performance and initiative progress.

Reduce ambiguity and accelerate decision-making.

Drive Alignment Across Teams

Align Finance, Operations, and Technology around shared priorities.

Reduce duplication, conflicting efforts, and unclear ownership.

Build Lasting Capability

Establish repeatable processes for evaluating, prioritizing, and executing initiatives.

Strengthen the organization’s ability to execute strategy over time.

WHAT EXCELLENCE LOOKS LIKE

Focuses on outcomes, not activity.

Brings structure to ambiguity quickly.

Drives accountability without direct authority.

Balances strategy with execution.

Delivers early wins while building long-term capability.

Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at www.united.net and join us in building the future of connectivity.