Senior Manager, Market Intelligence – Security Market Insights

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Senior Manager, Market Intelligence – Security Market Insights will drive strategic competitive initiatives critical to ServiceNow's continued market leadership in security operations and risk management. You will lead the formulation and execution of competitive strategies focused on Security Operations (SecOps), Vulnerability Response, and broader security orchestration capabilities. This role requires close collaboration with senior leaders across Product, Sales, Marketing, and Corporate Strategy, and will directly support ServiceNow's largest and most strategically important deals involving security solutions.

What you get to do in this role:   

• Develop and implement competitive GTM programs designed to enhance ServiceNow's market positioning in the security technology space and drive revenue growth.
• Define and execute ServiceNow's competitive strategy against security vendors including CrowdStrike, Palo Alto Networks, Splunk, Microsoft Security, and emerging players in SOAR, SIEM, and vulnerability management.
• Collaborate cross-functionally with senior leadership in Product Management, Sales, Marketing, and Corporate Strategy to create integrated product and GTM strategies for security offerings.
• Provide direct competitive intelligence support on strategic, high-stakes deals to ensure competitive wins against security-focused competitors.
• Produce and deliver high-quality competitive briefs, analyses, and regular updates to executive leadership and the Board of Directors.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Deep knowledge of the enterprise security technology landscape, including familiarity with SOAR, SIEM, vulnerability management, threat intelligence, and security orchestration platforms.
• Exceptional written and verbal communication skills; ability to craft compelling narratives and clearly articulate complex security concepts to executive audiences.
• Proven ability to synthesize large and complex data sets into clear, concise, and actionable insights.
• Demonstrated program and project management capabilities, with a track record of successfully leading cross-functional initiatives.
• Deep knowledge of the enterprise software industry, with specific expertise in ServiceNow's Security Operations offerings and competitive landscape.
• Prior experience leading competitive intelligence or strategic marketing initiatives at a security technology vendor or enterprise software company with significant security offerings. Strong analytical mindset, strategic thinking, and business acumen. Experience working directly with C-suite executives and board-level stakeholders. Understanding of security buyer personas, including CISOs, SOC leaders, and security architects. Familiarity with industry frameworks such as NIST, MITRE ATT&CK, and common compliance requirements.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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