Senior Manager, Flight Operations

About Fora

Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.

At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.

Our platform combines innovative technology with the human touch, offering:

• Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.

• A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.

• Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.

• Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings.

Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 180+ full-time employees based in downtown New York City. Earlier this year, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. This funding represents a vote of confidence in the enduring power of entrepreneurship, and secures our ability to build a category-defining travel brand. We have a vision for the future that leverages the best of humans and the best of technology to create the first truly unified platform for all travel needs - from staycation to the safari.

We're proud of the recognition we've received, including:

• LinkedIn’s Top Startups List 2024

• Fast Company’s Most Innovative Companies 2025 and 2023

• Built In 2025 Best Places to Work

• And several "top agency" awards from our fantastic partners including Virtuoso, IHG, Four Seasons, and more

Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.

About The Role

The Senior Manager, Flight Operations owns the end to end management of the Flights Desk. This role exists to ensure the desk operates smoothly, efficiently, and at a consistently high standard for both advisors and the internal team.

Reporting to the Head of Flights, this role combines people leadership, operational ownership, and strategic problem solving. You will lead an offshore team, serve as the primary decision maker for complex advisor needs, and design scalable processes as the business and self booking capabilities evolve. This is a highly visible, hands on leadership role for someone who thrives on ownership, variety, and building operational excellence.

Key Responsibilities

• Lead and manage the Flights Desk team, including performance management, scheduling, coverage, policies, and day to day operations

• Act as the primary owner for advisor escalations, making decisions on complex or sensitive flight related cases

• Own and continuously improve workflows, tools, and documentation to drive efficiency, clarity, and consistency

• Partner cross functionally with Product Operations, Communications, and Finance to ensure alignment and smooth execution

• Drive improvements to advisor turnaround times and overall service quality

• Identify, prioritize, and execute high impact process improvements as the business evolves

• Track and analyze performance metrics including volume, turnaround time, escalation trends, and efficiency gains

• Support training, knowledge sharing, and documentation to strengthen team performance and advisor experience

Requirements

• 5-8+ years of relevant work experience

• Strong customer service background with demonstrated tact and empathy in advisor or client facing environments

• Proven experience leading and managing operational teams with a high degree of ownership and accountability

• Excellent problem solving and process improvement skills with the ability to think both strategically and tactically

• Strong written and verbal communication skills and high attention to detail

• Self starter who is comfortable working independently and taking initiative

• Ability to operate effectively in a fast moving, ambiguous environment

• Strong organizational and analytical skills

• Experience with scheduling, workflow design, and operational scaling

• Authorized to work in the US and currently based in NYC or willing to relocate

Strongly Preferred

• Familiarity with Sabre or other GDS systems and advanced Excel skills are a plus but coachable

• MBA or other relevant advanced degree

Compensation

Compensation for this role varies based on experience, with an indicative range of $110K–$160K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.

Additional benefits include:

• Unlimited vacation

• Health Insurance (including an option completely covered by Fora HQ)

• Dental & Vision Insurance

• Wellhub Memberships

• 401k plan with company match

• Commuter Benefits

• Supplemental Life Insurance

• Stock Options

This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

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WORK AUTHORIZATION

You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.