Senior Manager, External Communications

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Shape Zip’s corporate reputation by leading media strategy, securing top-tier coverage, and elevating our voice across business, financial, and technology press

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Join a fast-moving communications team where strategic storytelling, executive visibility, and reputational leadership directly influence Zip’s growth

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Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office

Associate Director of Content

About the Role

As the Sr. Manager of External Communications, you will be responsible for building Zip’s visibility and credibility across national, business, financial, technology, and trade media. This role manages both proactive storytelling and reactive press engagement, serving as a trusted advisor to senior leadership during high-stakes moments.

You will own Zip’s external narrative across regions, partnering closely with cross-functional teams to ensure alignment, accuracy, and impact. This role requires strong media instincts, exceptional writing skills, and experience navigating the complexity of public-company communications.

This is a high-impact opportunity to shape Zip’s corporate profile as we continue scaling in the U.S. and globally.

Responsibilities

Corporate Reputation & Media Relations

• Lead the development and execution of Zip’s external communication strategy across corporate, business, product, and regulatory topics.

• Serve as Zip’s primary media point of contact; cultivate, manage, and expand relationships with top-tier national, business, financial, tech, and trade reporters.

• Drive proactive storytelling that elevates Zip’s leadership position and differentiates our brand in the market.

• Manage reactive media responses with speed, accuracy, and sound judgment.

Executive Communications & Reputation Management

• Support senior executives with briefing materials, talking points, speeches, op-eds, and external speaking opportunities.

• Identify and secure strategic platforms—including conferences, awards, and thought-leadership venues—to raise Zip’s corporate visibility.

• Provide real-time counsel to leadership during high-stakes or sensitive moments, drawing on public-company experience to navigate complexity and risk.

Cross-Functional Leadership & Narrative Alignment

• Partner closely with Internal Communications, Investor Relations, Marketing, Product, Legal, and Commercial teams to ensure a unified and consistent narrative.

• Manage agency partnerships and collaborate with external partners to amplify Zip’s message.

• Align messaging across regions to support global storytelling and reputation objectives.

What You Bring to the Team

• 7+ years in corporate communications, external comms, or media relations

• Public company experience required

• Strong relationships with top-tier business, financial, technology, or national press

• Proven ability to place impactful stories and manage high-stakes media cycles

• Exceptional writing skills across formats—press releases, statements, speeches, executive messages, Q&As, and thought leadership

• Ability to translate complex business, financial, or product information into clear, compelling narratives

• Comfortable operating in a high-growth, high-ambiguity environment

• Strong project and time-management skills with a high bar for accuracy and quality

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly.

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture

• Incentive programs

• Unlimited PTO

• Generous paid parental leave

• Leading family support policies

• Company-sponsored 401k match

• Learning and wellness subscription stipend

• Beautiful Union Square office with a casual dress code

• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $144,000 - $150,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits.

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets; Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. Zip participates in the federal government’s E-Verify program

Before you apply, give Zip a try -> rebrand.ly/check-zip-out