Senior Manager,Employee Relations

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists.

In 2025, HeliosX helped treat over 1.7 million patients worldwide. We reached £781m in revenue, delivering +337% year-on-year growth and cementing our position as the clear market leader in the UK. In 2025 our weight-loss treatments helped our patients lose 8.5 million kilograms of excess weight; contributing to an estimated 1,300 fewer cardiac events. That’s not just growth; that’s measurable, life-changing impact at scale.

We're operating across four markets, with successful launches in Germany and Canada, and growing our reach in the US.

Where we’re going:

2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale.

There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

To lead and embed a consistent, fair, and principle-led Employee Relations (ER) framework across HeliosX. Provide expert oversight and strategic direction of complex ER matters while building manager capability and scalable processes to support our fast-growing, operationally intensive, and regulated business. This role ensures ER is handled with professionalism and empathy, balancing compliance with sound judgement.

What you’ll do

• Set and embed clear ER frameworks that define responsibilities, escalation routes and decision ownership between managers, and the People Team.

• Act as custodian of ER policies and procedures across the UK, US and emerging markets, ensuring they are up to date, practical and consistently applied.

• Ensure global consistency of ER approach while allowing for local legislative and cultural nuance.

• Establish standards for ER quality, decision-making and documentation.

• Oversee and provide strategic direction of ER casework (informal and formal) across all employee groups, including frontline, clinical, professional, and senior managers, ensuring judgement based on complexity and risk.

• Lead complex, sensitive and high-risk ER cases, including senior employee matters.

• Provide expert judgement where there is ambiguity, sensitivity or competing risk.

• Lead ACAS conciliation and Employment Tribunal strategy (or equivalent regional dispute resolution) in partnership with Legal and external counsel.

• Identify and mitigate legal, operational and reputational risk arising from ER activity.

• Design and deliver ER training and guidance to build manager capability and confidence.

• Coach managers to address issues early and appropriately, reducing unnecessary escalation.

• Embed clear manager accountability for ER decisions, ensuring cases are managed at the appropriate level and escalation pathways are clear.

• Reduce ER dependency within the People team by improving manager self-sufficiency.

• Line manage and develop ER Advisor(s), building a high-performing and scalable ER function.

• Set clear service standards, response times and quality expectations for ER support.

• Monitor ER data, trends and hotspots to identify systemic issues and capability gaps.

• Provide data-led insight and recommendations to the Director of People Operations to inform wider people strategy.

• Own ER approach for fast-paced, operational environments including frontline, customer services and clinical teams.

• Apply sound commercial judgement in ER decision-making, balancing legal risk, operational continuity, patient safety and business impact.

• Operate confidently within clinical and other regulated environments, ensuring ER processes align with regulatory, governance and safeguarding requirements.

• Partner closely with Clinical Operations and senior operational leaders to ensure ER decisions support safe, compliant and effective service delivery.

• Ensure ER frameworks are fit for shift-based, high-volume contexts and enable timely, proportionate decision-making without unnecessary escalation.

• Balance pace with fairness, consistency, compliance and reputational risk.

What you’ll bring to HeliosX

• Significant experience leading Employee Relations in a complex, high-growth organisation.

• Demonstrable experience managing complex and sensitive ER cases, including senior-level matters.

• Proven experience leading ACAS conciliation and supporting Employment Tribunal processes.

• Expert working knowledge of UK employment law; experience in the US and at one European international jurisdictions is desirable.

• Experience supporting high-volume, operational environments (e.g. customer services, warehousing) and or Clinical Regulated environments.

• Experience managing or developing ER Advisors or similar roles.

• Experience building ER frameworks, policies and scalable ways of working.

• Expert ER judgement and decision-making.

• Strong coaching capability with managers at all levels.

• Excellent written communication, including drafting outcomes, policies and guidance.

• Ability to manage competing priorities in fast-paced, high-volume environments.

• Data-literate, able to interpret ER trends and translate insight into action.

• Confident stakeholder management, including senior leaders and external advisors.

• Ability to balance strategic oversight with hands-on intervention when necessary.

• Human-centred: balances empathy, fairness and professionalism in all ER matters.

• Calm under pressure: able to navigate emotionally charged and complex situations with confidence.

• Commercially aware: understands business impact while maintaining legal and ethical standards.

• Consistent and principled: applies frameworks fairly while exercising sound judgement.

• Builder mindset: motivated by creating sustainable, scalable ER capability.

• Global perspective: able to operate across jurisdictions with cultural and legislative awareness.

Life at HeliosX

At HeliosX, we’re building the future of healthcare. That means we need brilliant, mission-driven people who are excited to innovate, scale, and create change.

Here’s what you can expect:
- 25 Days Holiday (+ public holidays)
- Private healthcare, including dental and vision cover
- Employee Pension with Smart Pension and enhanced parental leave
- Cycle-to-work and Electric Car schemes
- Free monthly products from Dermatica and MedExpress, plus family discounts
- Home office allowance
- Wellbeing perks: Headspace subscription, gym discounts, L&D budget, and free Audible subscription

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