Senior Manager, Employee and Labor Relations

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

About This Role

Kaseya builds critical software that helps small and mid-sized businesses thrive in an increasingly complex digital landscape. As we scale across 40+ products and multiple acquisitions, we're investing in the people who make innovation happen.
We are seeking an Employee Relations leader to build and scale a global ER Employee and Labor Relations function. This role will design the strategy, processes and metrics for an ER/LR function that proactively drives a high performance workplace culture, mitigates risk, and equips managers and HRBPs to lead with performance, fairness and accountability. You will partner closely with HRBPs, business leaders, Legal, and COEs to deliver consistent, data-driven ER/LR practices and ensure employees experience a respectful, inclusive, and high-performance workplace.
What You’ll Do

Functional Expertise
• Design and implement the ER/LR strategy, and operating model aligned with business priorities and culture goals.
• Serve as the senior advisor on complex ER/LR issues, ensuring compliance and alignment with laws, company policies, and cultural objectives.
• Partner with Legal to manage risk, respond to external claims, and conduct proactive audits to monitor health of internal policies and regulatory practices.

Strategy & Process Execution
• Design and implement scalable ER/LR processes and frameworks, including exit management progressive discipline, centralized investigations, policy governance, and standardized case tracking/documentation.
• Continuously improve and govern ER/LR practices, regularly reviewing and updating policies and procedures to align with legal requirements, cultural expectations, and business needs.
• Ensure efficient and effective resolution of grievances and concerns.
• Track, analyze, and report ER/LR metrics (e.g., case trends, hotspots, resolution times), identify organizational patterns and recommend interventions to improve culture and reduce risk.
• Deliver regular reports and actionable recommendations and insights to leadership and HRBPs.

Capabilities Building
• Equip HRBPs and managers with tools, metrics, resources, and guidance to proactively address workplace issues effectively and foster a positive, high‑performance culture.
• Develop and deliver training programs on investigations, respectful workplace, progressive discipline, performance management, etc. to strengthen engagement, minimize ER/LR issues, and embed positive workplace practices throughout the employee lifecycle.

What You Bring
• 7+ years of progressive experience in Employee Relations, Labor Relations, HR, or Legal managing end to end processes at scale.
• Proven expertise managing complex investigations, employment policies, and workplace risk globally.
• Track record of building scalable ER/LR programs in high-growth, complex organizations.
• Deep knowledge of employment laws, regulatory requirements, and industry best practices.
• Strong data orientation: ability to derive insights from trends and translate them into action.
• Excellent communicator and facilitator, able to influence and educate at all levels.
• Experience developing and delivering training content.
• Collaborative, pragmatic, and business-oriented mindset.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.