Senior Manager, Customer Success UKI

Mendix – the leading low-code application development platform:
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We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As a Senior Manager within Customer Success, you will become an integral part of an exceptional team transforming how companies approach their digital transformation efforts. Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform to exceed our revenue goals in the UK&I region. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team, then Mendix is for you.

In the role of Director Customer Success, you’ll drive digital innovation by::
• Lead and grow the Customer Success Management (CSM) team in the UK&I, balancing between driving consumption and expanding the footprint in building Centre of Excellence Programs and delivering strategic value to your customers.
• Act as a true player coach, combining hands on engagement with customers and structured coaching of the team.
• Becoming a Mendix platform-adoption expert so that you can thoughtfully discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
• Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.
• Delivering business impact and innovation to customers by truly understanding their key business drivers.
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Your Skills & Experience::
• 5+ years of experience managing Customer Success teams as the customer-facing leader responsible for the management of successful Customer Success operations within a Platform (or Software) as a Service (PaaS or SaaS) business. Cloud Industry and IT Systems Management knowledge is strongly preferred.
• 8+ years of consulting and/or SaaS-based technical account management, customer success experience as an individual contributor.
• Hands-on software development or IT experience is strongly preferred.
• Accountability for driving additional revenue through customer expansion.
• An understanding of technology and an ability to distinctly explain technological and business concepts.
• Proven efficiency in complex digital transformation projects.
• A strong digital transformational vision.
• Outstanding executive-level communication, presentation, and interpersonal skills.
• Strong experience with customer onboarding and customer success metrics.

Our culture
While we live on different continents and work on different things, we are one team with a shared mission and set of values. We are passionate and strive for new heights, expertly and personally. We value hard work, accountability, and results. Above all else, we believe in a culture of growth, respect, and fun.
We consider our people as people - not assets, we’re focused on results – not “boxes” and “rules”, we’re all unique and we want you to be yourself, we celebrate success as a team and we care about your personal and professional development.

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If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.

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