Senior Manager, Customer Success - UK

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

Dataiku is looking for a Senior Manager, Customer Success to lead a team of dynamic Customer Success Managers focused on accelerating business value outcomes for customers across your assigned territory. Reporting to the regional director, this leader plays a key role in our regional growth strategy. In close alignment with Sales leadership, the Senior Manager, Customer Success drives all aspects of CS portfolio planning and is ultimately accountable for maximising customer outcomes to enable world-class retention and expansion rates while coaching and developing a high-performing team.

How you'll make an impact:

• Recruit, coach, and inspire a diverse, high-performing team of Customer Success professionals.

• Actively contribute to a culture of achievement, feedback, and continuous improvement. As a member of the EMEA Customer Success leadership team, act with integrity and in alignment with our vision, values, and strategic business priorities.

• Manage your business and team to leading indicators and high-impact activities, consistently leveraging data to prioritise, map the path, and script the critical moves across the customer lifecycle.

• Accurately forecast risk, retention, and expansion trajectories within your territory, delivering results against quarterly and annual targets.

What you'll need to be successful:

• Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority.

• A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes.

• A strong desire to embrace partnership and collaboration; You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.)

• Bachelor's degree combined with 3-5 years of management or team lead experience, preferably in a customer success or account management capacity.

• Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curve.

#LI-Hybrid #LI-SW1

What are you waiting for!

At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: [email protected]

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