Senior Manager, Creative Operations, VMSD & Packaging

WHO WE ARE

fresh is a global company headquartered in New York offering a full lifestyle line spanning skincare, lip care, bodycare, and fragrance in over a dozen countries. But we don’t just aspire to make the best products on the market; we want to be the best beauty brand to work for. We’ve created a warm, inspiring environment with world-class benefits that encourages our teams to dream big, because that’s how we got here.

Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us.

MAIN JOB OBJECTIVE

The Senior Manager, Creative Operations for Packaging and VMSD owns the operational systems, workflows, and cross-functional processes that power global packaging design and visual merchandising initiatives. This role governs project intake, prioritization, resource planning, and timelines to ensure creative concepts are executed efficiently from brief through production and market rollout.

Acting as the operational bridge between Creative and cross-functional partners including Marketing, Packaging Development, Purchasing, vendors, and global markets, this role ensures alignment, feasibility, and budget adherence across all initiatives. The Senior Manager leads vendor and production coordination, artwork and VM toolkit lifecycle management, and proactively identifies risks to protect delivery.

A key focus of the role is continuous improvement — standardizing processes, optimizing tools, and establishing reporting and feedback loops that enhance efficiency and scalability across Packaging and VMSD teams.

 

JOB RESPONSIBILITIES

 

• Own and continuously improve the operational systems, workflows, and tools that power the Global VMSD and Packaging Design teams in Workfront
• Manage project intake, prioritization, and assignment across both teams, ensuring alignment to business priorities and team capacity
• Lead end-to-end project lifecycle from brief through artwork release protecting timelines, scope, and budgets
• Assess team capacity and balance workload across VMSD and Packaging to ensure realistic planning and resource utilization
• Identify project risks early, escalate appropriately, and implement mitigation plans to protect delivery
• Lead cross-functional project communication and creative review cadences to ensure alignment from concept through execution.
• Serve as the operational bridge between Creative and cross-functional partners and global markets
• Track and manage the annual budgets including estimates, invoices and purchase orders for Global & North America VMSD and packaging design

VMSD Project Management

• Oversee Global Visual Merchandising campaign order process in partnership with Purchasing serving as key point of contact for fabricators, material suppliers, artisans and POSM vendors
• Develop a calendar and deliverables for each vendor and ensure adherence to those deliverables and schedules.
• Drive the feasibility, prototyping and value engineering process related to the industrialization of new launches, merchandising units, graphics, glorifiers, window kits, and evergreen toolkits, considering the local market requirements and conditions
• Liaise on seasonal and core visual merchandising guidelines to the markets and cross functional teams
• Partner with cross-functional global teams for channel and market specific graphics and copy
• Assist Global VMSD Team on special projects related to Hospitality/Global Theaters and new store design, managing timeline and deliverables
• Ensure scope for each merchandising project is captured during project initiation and fully communicated to cross-functional teams; including budget, design variants, on-counter dates

Packaging Design Project Management

• Build and manage all packaging artwork project plans, routing, approvals, and milestone tracking within Workfront
• Manage creative workflows and communication with cross-functional partners including packaging development, project management, innovation, marketing & purchasing
• Validate timeline feasibility for artwork submissions and deadlines in partnership with project management team
• Manage vendor relationships, budget and timelines for artwork comps, proofs, and match prints
• Ensure all artwork related deliverables are received and routed for final artwork release including final copy, translations, die lines

What you will learn in the first 6 months:

• Build working relationships with key cross functional partners and global markets
• Gain a full working understanding of Global VMSD and Packaging workflows, vendor network, and production cycle.
• Successfully manage multiple concurrent projects across varying stages of development
• Begin identifying workflow gaps and opportunities for operational improvement

What you will achieve in 12 months:

• Establish more efficient systems and processes that streamline how workflows across both teams
• Own production and project calendars across VMSD and Packaging
• Proactively manage risks, capacity, and prioritization across all initiatives.
• Establish concise network of go-to Global VMSD vendor partners

Physical Requirements:

• Must be able to remain in a stationary position on average of 7.5 hours/day.
• Light to moderate lifting may be required.
• While performing the duties of this job, the employee may be regularly required to stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboard.

PROFILE

• Bachelor’s Degree or equivalent work experience in beauty, lifestyle or fashion industry
• Minimum 7+ years in creative project management, Visual Merchandising and/or Packaging Design
• Proven experience owning workflows, intake processes, prioritization, and capacity planning across creative teams
• Experience partnering with Purchasing, vendors, fabricators, and/or production partners to execute physical retail or packaging assets
• Understanding artwork release processes, die lines, proofs, translations, and print production
• Experience guiding creative teams through complex project lifecycles without direct reporting ownership
• Demonstrated experience managing budgets, estimates, purchase orders, and vendor timelines
• Comfortable working in fast-paced, evolving environments with multiple concurrent deadlines
• Proficient in project management platforms, such as Workfront, Monday or Asana
• Proven ability to work autonomously and collaboratively in an entrepreneurial work environment
• Flexibility to collaborate across global time zones as needed

Software:

• Microsoft Office Suite. Project Management platforms like Workfront or Asana
• 3D design programs & Adobe Creative Suite a plus

WHAT WE OFFER YOU

Training & Development and Culture

• Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development
• Opportunities for networking and building relationships with LVMH Community and Network
• Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups

Mental Health Support

• Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP)
• Free 24/7 confidential mental health support

Paid Time Off and Flexibility

• Comprehensive paid time off inclusive of Floating Holidays and Summer Fridays

Fertility and Family Planning

• Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment
• Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility
• Travel & lodging for those who can’t access care
• Back-up dependent Care and Tutoring

Fresh and LVMH ‘Perks’ and Discounts

• Fresh In-Store Discounts and Gratis
• LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc.
• Pre-Tax Commuter Benefits through Wage Works
• Additional Health Club Discounts, Sporting/Entertainment Ticket Discounts, Insurance Discounts (Pet, renters, home)

Health Care

• Medical, dental and vision

Retirement and Additional Benefits

• 401k with Company Match + Additional Employer Contribution at eligibility

Fresh provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. We are committed to fostering a professional work environment free from discrimination and harassment, including discrimination and harassment based on all protected categories.

The salary range for this role is $115,000 - $145,000 USD.

This role is based in New York City.