Senior Manager, Compliance Operations

About Care Access

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit www.CareAccess.com.

How This Role Makes a Difference

The Senior Manager, Compliance Operations reports to the General Counsel and Compliance Officer and will leverage project management and operations skills to help optimize the operational infrastructure of the Legal Department, including privacy and compliance, and providing support to the Quality Department. Like the rest of the department, this role supports Reify Health, Inc. as well. This role supports the contracting ecosystem, legal systems and technology (including Ironclad), vendor due diligence and management, compliance and privacy operations support, litigation holds and insurance notification, enterprise legal calendaring, and cross-functional legal, compliance and quality project management.

This individual will build scalable processes, implement and manage legal technology solutions, drive operational excellence, and ensure the Legal team (including privacy, compliance) and Quality delivers timely, high-quality, and business-aligned services. The Senior Manager will support the Legal and Compliance functions in serving as a strategic partner to internal stakeholders, ensuring risk is managed effectively while enabling business growth.

How You'll Make An Impact

• Executing on legal, compliance, privacy and quality operations strategy aligned with company objectives.

• Assisting with improving the full contract lifecycle management (CLM) ecosystem, including workflows, templates, approvals, reporting, and system integrations and supporting overflow contracting needs.

• Managing third-party vendor due diligence, risk assessments, and ongoing vendor oversight processes, including conducting vendor assessments. Analyze KPIs.

• Supporting sustainability and other ESG initiatives.

• Supporting compliance management systems and privacy operations in partnership with Compliance, Privacy and IT teams.

• Administering litigation hold processes, document preservation protocols, and legal deadline tracking.

• Driving operational metrics, KPIs, and continuous improvement initiatives across Legal, Privacy, Compliance and Quality.

• Supporting other key enterprise and strategic initiatives.

• Build, optimize, manage, and measure systems and processes that impact company’s compliance, legal operations and risk management.

• Project manage and support departmental or cross-functional projects identifying clear dependencies, roles, roadblocks, and timelines, while owning the outcome of the project and progress to deadline.

• Support vendor assessment functional processes with respect to compliance and sustainability.

• Complete and execute on risk assessment and risk management projects

• Supporting other key enterprise and strategic initiatives.

• Identify and implement performance enhancements to improve efficiency, transparency, and scalability of legal services.

• Establish and monitor KPIs for contracting, compliance support, vendor management, and other legal functions; provide regular reporting to the General Counsel.

• Assist in developing and maintaining legal and compliance policies and procedures.

• Maintain centralized tracking of litigation deadlines, regulatory inquiries, and investigation milestones. Ensure legal calendars reflect critical dates, including contract expirations, notice periods, litigation deadlines, and regulatory filings.

• Support document management, records quality, and maintenance within the department.

The Expertise Required

• Ability to rapidly understand, leverage and optimize technology and systems, including for project and process management.

• Understanding of contract lifecycle management, legal operations best practices, and process design.

• Working knowledge of applicable regulations, including anti-bribery and anti-corruption rules, Good Clinical Practice and regulatory standards, and privacy laws.

• Strong analytical, critical thinking, and problem-solving skills.

• Excellent written and verbal communication skills.

• Proven ability to manage multiple priorities and competing stakeholder demands and high productivity, responsiveness, and achievement in a self-directed manner.

• Strong organizational and project management skills with high attention to detail.

• Ability to operate strategically while executing tactically.

• A customer service attitude to help enable departmental initiatives effectively while understanding user experience, stakeholder feedback and cross-functional collaboration.

Certifications/Licenses, Education, and Experience

• Bachelor’s degree required; JD or MBA required.

• 5+ years of experience in legal operations, contract management, compliance operations, or related roles within healthcare, pharmaceutical, life sciences, research or regulated industries.

• Project management experience.

• Preferred Experience:

• Demonstrated experience administering Contract Lifecycle Management systems (preferably Ironclad).

• Experience building and optimizing legal workflows, system integrations, and automation initiatives.

• Experience managing vendor due diligence programs and third-party risk frameworks.\

• Familiarity with litigation hold processes and document retention best practices.

• Experience supporting privacy and compliance operations in a regulated environment.

• Experience partnering with Finance on budgeting, vendor spend, and financial controls.

• Strong project management capabilities across complex, cross-functional initiatives.

• Project management certifications.

How We Work Together

• Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.

• Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

• Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.

The expected salary range for this role is $105,000 - $135,000 USD per year for full time team members.

Benefits & Perks (US Full Time Employees)

• Paid Time Off (PTO) and Company Paid Holidays

• 100% Employer paid medical, dental, and vision insurance plan options

• Health Savings Account and Flexible Spending Accounts

• Bi-weekly HSA employer contribution

• Company paid Short-Term Disability and Long-Term Disability

• 401(k) Retirement Plan, with Company Match

Diversity & Inclusion

We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

If you need an accommodation to apply for a role with Care Access, please reach out to: [email protected]

Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.