Senior Manager, Commercial, GBS Process & Analytics Services

Job Title - Senior Manager, Commercial, GBS Process & Analytics Services

Introduction to role

This Senior Manager role sits at the intersection of commercial strategy, process excellence and advanced analytics, turning complex challenges into measurable value for patients and customers. Working with Commercial business units across Oncology, BioPharmaceuticals, Alexion, International and Global Brands, the role drives smarter decision-making, sharper execution and better experiences across global markets. How can process re-engineering, automation and applied AI reshape launch readiness, field effectiveness or market access outcomes? This is the space where those questions are explored and turned into tangible impact. Leading a portfolio of high-value initiatives, the Senior Manager owns the journey from opportunity identification through to validated benefits, ensuring solutions are adopted, scaled and sustained across diverse markets and regulatory environments.

Accountabilities

• Lead strategic engagement with senior Commercial collaborators across multiple regions, building confidence in GBS Process & Analytics Services and converting interest into committed sponsorship and long-term partnerships.
• Shape and own customer strategies and account plans, defining clear value propositions and roadmaps that align to commercial priorities such as launch excellence, brand performance, access optimisation and customer experience.
• Identify and qualify a pipeline of process and analytics opportunities with an annual impact exceeding $10m, using structured prioritisation frameworks that balance efficiency, cost, risk and strategic fit.
• Own end-to-end delivery of a portfolio of $200k–$2m initiatives, ensuring scope clarity, robust arguments, disciplined execution and timely delivery within agreed budgets.
• Design and orchestrate comprehensive process and analytics solutions that combine process mining, re-engineering, intelligent automation and decision intelligence to unlock value from platforms such as SAP, Veeva and Salesforce.
• Identify and shape opportunities to apply AI and Agentic AI capabilities within commercial processes, evaluating where autonomous agents can enhance decision-making, accelerate workflows or improve customer interactions while maintaining compliance and control.
• Pioneer the integration of Agentic AI solutions into process optimization initiatives, designing frameworks that enable AI agents to operate effectively within pharmaceutical commercial contexts, from launch planning to field force coordination.[PP1] 
• Translate complex data and process insights into compelling narratives that resonate with senior leaders. For example, show how cycle time reductions accelerate launches or improve field efficiency.
• Establish and run effective governance for each initiative and portfolio, setting achievements, targets and benefits tracking mechanisms that focus on outcomes rather than activity.
• Coordinate cross-functional teams including Business Analysts, data specialists, automation engineers and IT partners to deliver integrated solutions that work in real-world commercial settings.
• Proactively manage risks, dependencies and issues across the portfolio, making timely decisions, resolving conflicts and maintaining momentum and collaborator confidence.
• Lead cross-functional forums and co-creation workshops with Sales, Market Access, Medical and Marketing to surface difficulties, co-design solutions and drive shared ownership of change.
• Partner closely with GBS Functional Partners and Enterprise Service Leads to align transformation initiatives with broader enterprise strategies and capabilities.
• Act as the primary liaison between Commercial leadership and GBS PAS services, translating strategic ambitions into clear service requirements and scalable solutions.
• Champion a culture of continuous improvement, experimentation and learning within the team, sharing guidelines across markets and domains.
• Model the effective use of AI tools in personal workflows, demonstrating how to reduce manual effort, accelerate analysis and enhance output quality, while building team capability in AI-augmented ways of working.[PP2] 
• Provide mentorship, guidance and task leadership to Managers and other team members, helping them develop consulting skills, collaborator management capabilities and delivery rigor.
• Model AstraZeneca values in day-to-day work, fostering collaboration across geographies and functions while maintaining a strong focus on patient impact through commercial excellence.

Essential Skills/Experience:

Business & Customer Management Expertise 

• Proven professional services and consultative sales experience with strong success in strategic business partnering, relationship management, and new business development
• Strong business insight with experience establishing and growing trusted senior collaborator partnerships passionate about long-term value creation

Industry and domain expertise 

• Deep experience in Pharmaceutical Commercial/Medical Operations (MLR, launches, brand dynamics, supply chain) across diverse markets and regulatory contexts.
• Track record of delivering $m+ savings and leading global process optimization portfolios (>$10m).
• Hands-on with process improvement technologies (Process Mining, Re-engineering, RPA, BPM), tailoring processes to diverse regulatory contexts and varying levels of digital maturity.
• Strong grasp of advanced analytics/AI/data science (predictive/prescriptive analytics, process/decision intelligence, applied ML) with ability to turn insights into actions.
• Bachelor’s degree in a relevant field or equivalent experience.

Leadership and delivery 

• Led complex, cross-functional global programs in a matrix environment, influences without formal authority.
• Solid project management across all lifecycle phases; sets targets, manages risk, and fosters progress.
• Critical thinker, navigates ambiguity, conducts risk assessments, applies contingency and change management.
• Excellent communication and storytelling skills; influence without formal authority.

Desirable Skills/Experience

• Experience in fast-paced GBS transformation/shared services environments with minimal oversight
• Active engagement with technology trends related to process improvement 
• Relevant technology qualifications or certifications
• Familiarity with Agile delivery methodologies 
• Proven ability to work effectively in multi-cultural, global contexts with cultural adaptability

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

AstraZeneca brings together science, data and technology to transform how medicines are discovered, developed and delivered to patients worldwide. Digital thinking runs through every function here: from humanised models in research to new ways of engaging clinics and incorporating patient insights to improve experiences and outcomes. Teams connect diverse perspectives across countries and disciplines, learn continuously and use powerful tools to solve real healthcare problems at pace. With a strong pipeline, investment in modern platforms and a culture that values curiosity, ownership and collaboration, this is a place to grow expertise while contributing to advances that matter!

If this role sparks ideas about what is possible for patients when commercial excellence meets digital innovation, apply now to join the journey.

Date Posted

29-Apr-2026

Closing Date

09-May-2026

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.