Senior Manager, Clinical Programs

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

We are looking for an experienced leader in clinical programs to help us scale and grow our evolving service lines. The Senior Manager, Clinical Programs will play a critical role in our success.

Reporting to the Director of Patient Care, you will own our emerging services lines of Oncology and Substance Use Disorder. You will be crucial in architecting the clinical frameworks that define our standard of care, helping us ensure that our patient outcomes are industry-leading and our operations are seamlessly scalable. You’ll be responsible for the end-to-end lifecycle of these programs, from clinical protocol design to cross-functional execution.You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode.

The salary range for this role is $125,000 - $145,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will…

• Own the clinical and operational roadmap for our Oncology and Substance Use Disorder service lines.

• Help build sustainable, tech-enabled clinical programs from the ground up.

• Regularly collaborate with Product, Growth, Commercial, Client Success, and Provider Support to ensure clinical integrity meets business velocity.

• Bridge the gap between clinical excellence and non-clinical operational efficiency.

• Iterate rapidly on service delivery models based on real-time provider and patient feedback.

• Advocate for a holistic approach to patient care that addresses both physical and behavioral health needs.

We’re excited about you because…

• You have Strong skills working with cross-functional stakeholders; you speak "Product" as fluently as you speak "Patient."

• 8+ years of clinical nursing experience and management, with a mandatory background in Oncology and a current RN license.

• Preferred but not required: You bring a background in mental health or a psychiatric certification (e.g., PMHNP, RN-BC). While not mandatory, this experience is a significant plus.

• Experience in a high-growth healthcare or technology company; you understand how to scale while maintaining high quality standards.

• Track record in program development - you don't just follow the playbook; you write it.

• Ability to move between high-level strategic planning and "in the weeds" operational troubleshooting.

• Ability to lead with empathy while maintaining a relentless focus on data-driven clinical outcomes.

• Entrepreneurial and resourceful - As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction.

• Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.

• Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.

• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.

• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.

• We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.

• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.

• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

• Stock option plan

• Flexible schedules and remote work

• Chicago and San Francisco offices available

• Self-managed vacation days, within reason

• Paid parental leave

• Health, vision, and dental insurance

• 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.