Senior Manager - Chapter Lead

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

 

We’re recruiting engineers to join our Global Technology team in Mexico City as we open our McDonald’s Global Office in Mexico. Our Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day. 

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Senior Manager – Chapter Lead, Digital Backend, reports to Director of Engineering, Digital Backend Chapter. As the leader of our API software engineering team, you will be responsible for guiding the team in achieving functional expertise and delivering high-quality services for our mobile, web, and third-party integrations. This is an exciting opportunity for you to play a critical role in transforming our digital backend services, working closely with our Technical Leads, MCX, and Architecture teams.

Accountabilities & Responsibilities:

• Support the hiring and management of our digital backend services technology software engineering team, being a critical participant in their career growth.
• Provide the team with a roadmap in implementing software engineering practices for higher code quality.
• Help your team become better software developers and prepare them for bigger challenges.
• Be a practitioner and evangelist of DevOps, Test and Learn cultures.
• Drive professional development through technology, skill sets and tools to foster professional growth among our software engineers, resulting in improved productivity and high-quality outputs.
• Drive individual performance evaluations by defining standards and conducting assessment, as well as gathering feedback from Tech Leads and other stakeholders.
• Define quality and testing standards (e.g., attributes of well written code, test frameworks to use, measures of quality, etc.).
• Support Product Managers, Tech Leads and Senior Tech Leads in sourcing the right technical talent for squads and matching skill needs with capacity.
• Develop resourcing forecasts for software engineers assigned to digital backend technology projects.
• Define skillsets and identify libraries, tooling and frameworks that improve engineering productivity.
• Build community and knowledge sharing opportunities within the different engineering chapters.
• Lead efforts to drive continuous improvement in delivery speed, quality, value and applied innovation.

• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• 7+ years of C Sharp, Java, or similar software development experience, with knowledge of Agile software development process.
• Experience in partnering with product and program management teams.
• A bachelor's degree in computer science or equivalent combination of technical education and work experience.
• Must be able to clearly articulate goals, expectations, and provide feedback to team members. Strong communications skills are required to build trust and foster collaboration within the chapter, as well as facilitate effective communications with stakeholders outside of the team.
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• A deep understanding of the technical aspects of software development including coding languages, software architecture, database design, and other technical areas relevant to the team’s work.
• Proficiency in goal setting, prioritization, delegation, and performance management. Ability to motivate team members and create a positive team culture.
• Ability to navigate complex matrix organization structures.

 

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