Senior Manager, Change Management & Communications

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

The Senior Manager of Change Management & Communications supports the OneHUB Transformation Lead in executing change management and employee communications programs across OneHUB, AbbVie’s centralized in-house customer service hub, with day-to-day responsibility for delivering structured change plans, stakeholder messaging, and engagement activities for frontline and business support teams. The role translates OneHUB initiatives into clear, actionable communications and change interventions, manages the content and operations of OneHUB’s digital communication channels, and tracks adoption and engagement metrics to inform continuous improvement. This role is instrumental during OneHUB standup and throughout the transition from Day 1 to the future state operating model.

Responsibilities

Change Management

• Design and execute end-to-end change management strategies supporting OneHUB initiatives
• Support Transformation Lead in engaging broader OneHUB leadership team to identify and assess change impacts and readiness across teams
• Identify and mitigate pain points during transformation, ensuring wide adoption of change.
• Support Transformation Lead in promoting frontline and leadership adoption of new ways of working

Communications

• Develop and deliver clear, consistent communications for OneHUB employees and stakeholders
• Ensure messaging aligns with enterprise priorities and OneHUB strategy
• Support leadership communications and change-related messaging

Engagement & Adoption

• Lead engagement activities, pulse checks, and feedback mechanisms to monitor adoption
• Partner with Strategy & Transformation and Operations teams to address change adoption gaps
• Support cultural integration across teams joining OneHUB

Digital Platform Management

• Develop, maintain, and optimize the OneHUB intranet and digital communication channels (e.g., internal websites, collaboration tools)
• Ensure digital sites are up-to-date, user-friendly, and support effective employee communication, change adoption, and information sharing
• Collaborate with IT and digital teams on enhancements and troubleshooting

Employee Communication & Content Management

• Oversee creation and management of content for OneHUB intranet, newsletters, digital sites, and internal campaigns
• Ensure information is accurate, timely, and aligned with OneHUB culture and strategic objectives
• Implement feedback mechanisms and analytics to measure communication effectiveness and employee engagement

Measurement & Continuous Improvement

• Track, analyze, and report on change adoption, communication effectiveness, and engagement metrics
• Lead continuous improvement initiatives for communication and change management processes

• Bachelor’s degree in business administration, communications, or related field
• 8 years of experience change management, organizational change, or enterprise communications required, equivalent successful industry experience may be considered
• Experience contributing to or executing large-scale change programs in complex, multi-layered organizations
• Strong communication, facilitation, and stakeholder engagement skills
• Experience in the life sciences industry preferred
• Experience with PROSCI, Six Sigma or similar methodologies preferred
• Proficiency in survey development and design as well as visualization tools, e.g., PowerBI, Tableau preferred
• Experience in Operational Excellence tools and concepts is advantageous
• Experience implementing enterprise-wide change initiatives
• Required proficiency with digital communication platforms
• Proficiency with project management tools preferred

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our long-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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