Senior Manager Accounts Receivable (m/w/d)

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position:

As Senior Manager, Accounts Receivable for the EMEA region, you will play a pivotal role in driving operational excellence across a dynamic, multicultural region. This is a chance to lead a high-performing team, collaborate with passionate leaders, and directly influence the business.

You’ll join an organization that values humility, teamwork, and continuous improvement, where your expertise will serve our mission to improve patient outcomes globally. Here, your leadership will be recognized, your ideas valued, and your career growth actively supported. If you are driven by making a difference, embracing innovation, and advancing the future of healthcare, Intuitive is the place for you.

Roles and Responsibilities:

Strategic Leadership

• Develops and drives the AR strategy for EMEA, aligning with global finance goals.
• Represents AR function in senior-level, cross-functional meetings and business-critical initiatives.
• Influences organizational policies and decision-making processes by presenting relevant AR data, insights, and recommendations to senior management.
• Supports change across the organization to enhance the AR function, proactively identifying and leading opportunities for process improvement and innovation.

Cash Application

• Collaborates with our global cash application team in Mexicali.
• Ensures that we have an effective methodology and process in place for achieving world-class cash collection results. Resolves unapplied cash exceptions from the automatic cash application interface with the bank and resolves cash application disputes.

Credit Worthiness

• Evaluates the creditworthiness of new/existing customers by conducting credit checks and financial analysis.
• Builds processes to ensure that we can efficiently manage credit evaluations through effective coordination with our customer finance, commercial enablement, and sales teams.
• Ensures that the Company has an effective methodology in place for evaluating, managing, and reporting on credit risk. Establish credit limits and terms in accordance with company policies and risk management strategies.
• Manages the LoC with banks and involved parties (customer, logistics, 3rd parties).

Customer Orientation

• Builds strong professional relationships with key stakeholders and business partners. Fosters strong relationships with customers to understand their needs and ensure timely and accurate invoicing and collections.
• Handles customer inquiries and disputes professionally and efficiently, aiming for high levels of customer satisfaction. Collaborates with sales and customer service teams to address and resolve any billing issues at their root cause. Need to demonstrate the reduction of issues over time.

Cash Collection

• Leads and manages the cash collection process to ensure timely and efficient collection of receivables. Implements strategies to improve cash flow and reduce days sales outstanding (DSO). Develops and maintains effective collection policies and procedures.

Required Knowledge, Skills, and Experience:

• A bachelor’s degree in accounting or related field is preferred.
• Strong technical experience in the AR transactional area (systems and processes).
• Proficiency in accounting software and ERP systems; experience with SAP and HighRadius is a plus.
• Ability to build strong business partnerships with key stakeholders in the organization.
• Accountability, Teamwork, Excellence, Humility, Solution-oriented
• Strong leadership skills that can build a strong team for the long run and demonstrated ability to lead and build a world-class AR team.
• High working capacity and hands-on experience.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities. 
• Exceptional customer service orientation and communication skills.
• Fluent in German, English and French.

Wir schätzen jede Person in ihrer Individualität – unabhängig von Geschlecht, ethnischer oder sozialer Herkunft, Religion, besonderen Bedürfnissen, Alter oder sexueller Identität. Diskriminierung hat bei uns keinen Platz.

Haftungsausschluss für US-Exportkontrollen: In Übereinstimmung mit den U.S. Export Administration Regulations (15 CFR §743.13(b)) können einige Positionen bei Intuitive Surgical US-Exportkontrollen für potenzielle Mitarbeitende unterliegen, die Staatsangehörige von Ländern sind, die derzeit einen Embargo- oder Sanktionsstatus haben.

Bestimmte Informationen, die Sie im Rahmen der Bewerbung angeben, werden verwendet, um festzustellen, ob Intuitive Surgical (i) in Ihrem Namen eine Exportlizenz von der US-Regierung einholen muss (das Lizenzierungsverfahren der Regierung kann bis zu sechs Monate dauern) oder (ii) einen Technology Control Plan (TCP) implementieren muss (verlängert den Einstellungsprozess in der Regel um 2 Wochen).

Für alle Positionen bei Intuitive, die Exportkontrollen unterliegen, steht ein endgültiges Angebot unter dem Vorbehalt, dass vor dem geplanten Eintrittsdatum eine genehmigte Exportlizenz und/oder ein vollständig ausgeführter Technology Control Plan (TCP) vorliegt. Das Eintrittsdatum kann dabei angepasst werden, sofern der Genehmigungsprozess den Einstellungsbedarf nicht unangemessen beeinträchtigt.