Senior Managed Services Consultant

About Us:

DelCor Technology Solutions, a privately held consulting firm based in Silver Spring, MD, has been providing technology consulting and IT support to associations and nonprofits for more than 35 years. Our success has been driven by our unmatched dedication to our clients and our goal to be an ideal workplace for our employees.

We admit, we’re not shy about what makes us special. We have an outstanding team comprised of highly qualified and motivated individuals who really know their stuff. We’re intimately familiar with the 501(c) community, which allows us to truly understand our clients’ needs and objectives.

At DelCor, we’re focused on building long-term relationships both with our clients and among our staff. While our team has the technical chops to get any project done, what sets us apart is our ability to merge customer service with technical know-how. We bring our DelCor values to every client, project, meeting, and event.

In the association space we’re known as the people who offer technical expertise and strategic guidance, but as a team we like to get together and work on community projects, have baking competitions, or even jump out of airplanes—don’t worry, that’s not a hiring requirement.

About the Role:

We are actively seeking a full-time Senior Managed Service Consultant to provide software and hardware consulting to our clients in the DC metro area.

This is a great position for an IT professional wanting regularly changing and challenging situations. This is a hybrid role. It may require travel to client locations within the DC metro area up to 3 days a week, where you will be delivering massive value to every client you help!

Key Responsibilities:

• Support DelCor’s clients by gaining an in-depth understanding of their networks and leading on problem and incident management

• Collaborates with client leadership to develop and support an IT roadmap

• Collaborate with various teams at client sites to maintain network infrastructure

• Proactively provide updates on client statuses to DelCor’s leadership team

• Act as the main POC for our clients and be their go-to resource when it comes to their networks and systems

• Administration and troubleshooting for: Servers, Firewalls, Wireless Access Points, Desktops, Remote Access, Email Services (Office 365), Networks

• Ability to lead on issues, take escalations from IT Services Desk

• Provide high-level customer service to clients through timely ticket closures, continuously providing updates, and professional responses to emails and requests

Preferred Experience/Training:

• At least 7 years of recent hands-on experience working with Microsoft networks and back-office systems (MCSE/A 2012 or greater).

• Recent hands-on experience with Microsoft 365, Office 365, Windows server (2012, 2016, and 2019), and workstations (Windows 10) is required.

• Must have proficiency with Active Directory, domain controllers, IP addressing, DNS, VPNs, and remote access.

• Experience in large network environments with the willingness to also work in small offices.

• Bachelor's degree preferred.

• Truly excellent communication, organization, and interpersonal skills.

• Professional attitude and commitment to providing high-quality service.

Our Exceptional Benefits and Perks

Becoming part of the DelCor team means joining a culture that truly values and respects your contribution. We know that our decades of success wouldn’t be possible without staff who feel supported and emboldened to be creative in their work.

We've carefully curated a suite of benefits and perks designed to support and reward our valued employees:

• 17 Days of PTO in the First and Second Years

• PTO Increased to 23 Days After Two Years

• 10 Federal Paid Holidays and 1 Floating Holiday

• Charity PTO Day

• 401k Savings Plan + Matching

• $35 Monthly Cell Phone Benefit

• $300 Work from Home Stipend for New Employees

• Health, Dental, and Vision Insurance

• Company-Sponsored HRA Plan

• Paid Parental Leave

• Mileage Reimbursement

• Professional Development and Certification Reimbursement and Recognition

• Employee Referral Program

• Short-Term and Long-Term Disability Costs Covered 100% by DelCor

• Employee Assistance Program

• Bereavement Leave

• Family and Medical Leave

• Optional Critical Illness, Accident and Injury, and Hospital Indemnity Benefits

• $25,000 Life Insurance Coverage